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Specialist, Procurement Excellence Operations (No of Position = 4)

Hotel Brand: IHG Corporate
Location: India, Haryana, Gurgaon

Hotel: Corp India GSC Delivery Centre

Job number: EMEAA18486


About Us

         

Individual Accountabilities

•Deliver service catalogue workload, including supplier administration, contract administration, sourcing support, market research / surveys, travel / expenses, CRF invoicing support and standard reporting, meeting agreed SLA’s

•Deliver procurement helpdesk services, resolving system / supplier administration and travel / expenses queries in line with SLAs

•Participate in ongoing training regarding the provision of the services

•Manage supplier set-up processes including sustainability and risk assessments

•Configure and administer sourcing events in line with agreed content and parameters from regional Procurement stakeholders

•Maintain IHG contract database through the accurate entry and upkeep of relevant data

•Prepare and publish PaCE’s standard monthly reporting

•Support quarterly CRF invoicing process to ensure timely publication of CRF invoices

•Provide suggestions and input as to how services could be improved or delivered more effectively, supporting delivery of continuous improvement

•Perform quality checks on own work and for team members

•Escalate issues to Manager Procurement Excellence Operations

•Ensure correct use of and compliance to IHG ticketing system, publishing regular performance metrics




Your day to day

              

Key Collaboration Network / Collaboration

Key Shared Accountabilities

Key Interfaces

•Operations Team service catalogue & SLAs

•VP Procurement Excellence

•Manager Procurement Excellence Operations

•PaCE Teams

•O2P BSC

•Business stakeholders




What we need from you

         

Critical Knowledge and Experience

•Corporate experience working in a call centre or as a junior office support team member, ideally in Procurement

•College or 6th Form education ideally

•Ability to clearly explain things to user and the empathise with them

•Experience working to deadlines and SLAs

•Experience of working as part of a team

•Good Microsoft Office (especially PowerPoint & Excel) skills

•Good communication skills




What we offer

                                     

Parameters for Success

Key Metrics

Organisational Parameters

•Performance against SLAs within PaCE Operations team

•Employee engagement

•Monitor daily / monthly SLA performance

•Customer Service

•Contract database completeness and quality checks

•Sustainability and risk assessment metrics

Individual /Team Capabilities:

•Experience in handling queries

•Problem solving skills

•Communication skills

•Organisational skills

•Customer Centric

Operating Model Parameters:

•Effective communication within PaCE Operations and wider PaCE teams

•Ability to manage business stakeholder groups.

Financial Targets

•N/A

Decision Rights

Owns

Influences

•Improvement of Services team processes

•Customer service within specific functional area.

•PaCE Standard Reporting

•Operations Team SLAs

Vetoes

•N/A





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