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欢迎大使

Hotel Brand: Hualuxe
Location: Mainland China, Shaanxi, Xian

Hotel: SIAHZ - HUALUXE Xi'an Hi-tech Zone

Job number: HOTEL44007


About Us

  • Welcomes and warm greeting to guest who arriving at the hotel
  • 热情问候酒店的宾客,对其到店表示欢迎
  • Prepare daily arrival reports and remember VIP or frequent stay guests name. Try to address each guest by their name.

 

  • 准备好当天工作报表并熟记VIP客人和经常入住宾客的姓名。尽可能在对客时能称呼客人的名字。
  • Taking care of revolving door at entrance, especially when children go through it, conduct efficient action when children stuck in and call for further emergency first-aid service to Guest Service Manager
  • 关注酒店的旋转门,在有儿童通过时需小心,在发生问题和有紧急事件发生时做出快速反应并及时通知酒店的宾客服务经理。
  • Remain current-in all hotel information: events, promotion etc. Answer guests inquiries on Hotel facility and city information.
  • 熟知当天酒店的所有活动为宾客提供必要的信息。
  • Attend daily briefing
  • 参加日常部门例会
  • During break, assist VIP Reception Lounge colleague to process check in. Meets and greets VIPs, return guests to provide warm welcome and fond see-offs.
  • 在休息轮换时,协助贵宾接待厅同事一起帮助客人办理入住,问候贵宾,回头客
  • Assumes other duties as assigned by the Front Office Manager / Director of Rooms / Executive Assistant Manager.
  • 执行可能由前厅部经理/房务总监/行政助理经理安排的任务 99



Your day to day

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
  • Able to read and write English
  • 能够读写英语




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