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中餐厅高级服务员

Hotel Brand: Holiday Inn
Location: Mainland China, Hebei, Shijiazhuang

Hotel: SJWSC - Holiday Inn Shijiazhuang Central

Job number: HOTEL45089


About Us

  • Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

按照部门的规范和程序提供高标准的餐饮服务。

  • Communicates to his/her superior any difficulties, guest comments and other relevant information

与上级领导交流有关疑难,客人意见和其它相关信息。

  • Establishes and maintains effective employee working relationships

与员工建立并保持良好的工作关系。

  • Attends and participates in daily briefings and other meetings as scheduled

参加和参与每日的例会和其它计划好的会议。

  • Attends and participates in training sessions as scheduled

参加和参与计划好的培训课程。

  • Prepares for service by ensuring:

确保部门的以下各项工作就绪为客人提供服务:

  • Grooming is impeccable and in accordance with ICHG personal presentation standards

  遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔

  • Outlet equipment is clean

  设备干净

  • Equipment is sorted and stored

  设备分类且存放好

  • Glassware is polished

  玻璃器皿擦亮

  • Flatware is polished

  擦亮餐具

  • China is clean

  清洁瓷器

  • Waiter stations are prepared

  准备好服务台

  • Cutlery is placed for buffet and table service

  摆放好自助餐桌上的餐具

  • Tables are set

  摆设好餐台

  • Reservations are read and familiarized

  阅读并熟悉预订

  • Special occasions are ready

  准备好特别活动

  • Outlet is ready for service and guest comfort

  酒吧准备就绪为客人提供舒适的服务。

  • Carries out effective service by ensuring:

高效的提供服务:

  • Guests are greeted and seated

  迎宾并安排客人就坐

  • Daily specials are explained and upsold

  说明并推销每日特价

  • Food orders are processed accurately

  准确的下餐单

  • Trays and tray jacks are effectively used

  有效的利用托盘和托盘架

  • Food orders are taken quickly

  快速的为客人写餐单

  • Payment methods are handled accurately

正确的处理付款方法

  • Working areas are cleaned and re-set quickly

  快速的清洁工作区和重新布置

  • Guests are conversed with in relation to the food and beverage products

与客人谈论有关的餐饮产品

  • Carries out effective beverage service

高效的提供饮品服务

  • Take appropriate action to resolve guest complaints

正确处理客人的投诉。

  • Food and beverage stock is stored in relation to hotel procedures

按照酒店的规定存储餐饮存货。

 




Your day to day

Required Skills –

技能要求

  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。

  • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。

  • Able to read and write English

能够读写英语。

 

Qualifications –

学历

  • High School.

    高中学历

 

Experience –

经历

  • Food service experience with general knowledge of restaurant operations preferred.

拥有食品服务经验并具有餐厅运营的一般性知识者优先考虑。





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