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培训经理培训经理

Hotel Brand: InterContinental Hotels
Location: Mainland China, Hunan, Changsha

Hotel: InterContinental & Crowne Plaza Changsha ICEC

Job number: HOTEL45135


About Us

Essential Duties and Responsibilities – (Key Activities of the role) 主要职责﹣(职务的主要工作) • Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review. 分析酒店整体的和各部门的培训需求,针对需求制定策略,用培训业务计划书的形式呈交给总经理和行政委员会审阅。 • Familiarize yourself with the IHG HR and Training Standards, localizing where necessary 使自己了解洲际酒店集团人力资源和培训的规范,必要之处进行本地化处理。 • Ensure effective training programs are in place for the following: 确保在以下方面有效的执行培训计划: o New Employee Orientation 新员工入职 o Train the Trainer 培训培训师 o Customer Service Training 宾客服务培训 o Technical job specific training (through certification of departmental standards and procedures) 技术性职位的专门培训(部门规范程序证书) o Supervisory Skills Training 监督管理技能培训 o Management Development 管理层发展 o Fire, Life and Safety Training 消防和生命安全培训 o Selling Skills 销售技巧 o Employee retraining 员工再培训 • Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved 监督每个部门培训业务计划的进展,确保实现培训目标。 • Maintains all hotel training records 保存酒店全部的培训记录。 • Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development 建立培训图书馆,配备书籍,录像,记录和视听资料来协助培训师的培训计划以及员工的个人发展。 • Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划,确保培训课程方案的制定,以及培训的有效性。 • Attend departmental training session and critique performance • 参加部门的培训课程,评估表现。 • Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc 利用洲际酒店集团的基本测量标准监测培训计划的成果,并进行相应的修改。如CAPS,顾客满意指标(GSI),预算完成情况等。 • Assist Department Trainers in preparing and conducting departmental training and assess accordingly 协助部门培训师准备和进行部门培训并进行评估。 • Prepare and monitor training programs for: 制定和监督为以下人员提供的培训项目: o Management Trainees 管理培训生 o Work Experience 实习生 o Hotel School Trainees, etc 酒店学校实习生等 • Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training 与能够协助提供高级或专业培训的专业人士取得联系。 • Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs 确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。


Your day to day

Required Skills – 技能要求 • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 • Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc. 可能要求具有公司的培训证书,如360度反馈证书,GTC注册评审员,认可的评估中心评审专员 • Proficient in the use of Microsoft Office  精通微软办公软件 • Problem solving, analytical, reasoning, motivating, organizational and training abilities.  具有解决问题,推理,号召,组织和培训能力 • Good writing skills 良好的写作技能 • Fluent English 英文流利 Qualifications – 学历 • Bachelor’s degree in Human Resources or Training.  具有人力资源或培训的学士学位 Experience – 经验 • 5 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience..   5年相关工作经验或相似的管理经验,或与此相当的教育与工作经验结合的背景



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