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Lobby Host前台接待

Hotel Brand: Hotel Indigo
Location: Mainland China, Yunnan, Dali

Hotel: DLUDE - Hotel Indigo Dali Erhai

Job number: HOTEL45562


About Us

  • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 
  • 随时以友好的态度与客人打招呼,为客人提供帮助,尽量用客人名字称呼客人。
  • Registers and rooms all arrivals according to established procedures
  • 按照酒店的程序,为所有到达客人登记及安排房间。
  • Maintains intimate knowledge of departmental standards and procedures
  • 详细了解部门标准及程序。
  • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
  • 为客人登记、结账及更换房间,按照预定部要求,确保把所有数据完整输入酒店电脑系统。
  • Maintains cashier float and ensures accurate daily report of all money received
  • 维持现金流动,确保收到现金的准确性。
  • Cashes hotel guest’s personal and travelers checks and assists with currency exchange
  • 为酒店客人兑换个人或旅游支票,协助客人兑换现金。
  • Responsible and attends to guest’s request of using the service of safety box at all times
  • 通过保险箱服务,满足客人要求。
  • Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
  • 了解酒店所有的促销政策,如季节性的打包,宣传单上的促销内容,以及洲际酒店集团的促销政策。
  • Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
  • 处理客人投诉,回答客人提出的疑问,在不能解决时,上报给前台主管或大堂副理。
  • Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
  • 尽量让住店客人对你所提供的服务满意,在客人离开时,为客人留下良好的酒店印象。
  • Performs the audit balances and prepares all works for audit in an orderly fashion
  • 完成审记报告,为审记做准备。
  • Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
  • 了解预定程序标准,其中包括:正确使用表格,怎样读电报、电子邮件、信息,怎样通过预定系统了解可供房间资源。
  • Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
  • 按照洲际品牌标准,维持良好的个人仪态、仪表。
  • Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
  • 保持前台工作区域的干净,及正常工作秩序。
  • To handle the rebate, paid out /the account transferring.
  • 处理折扣,付款及账目转移。
  • Base on Check list of each shift to complete task
  • 根据每日工作任务检查表来更好的完成工作
  • Assist guests with all inquiries, both hotel and non-hotel related
  • 回答客人有关酒店及非酒店的质疑。
  • Conduct effective shift briefings to ensure hotel activities and operational requirements are known
  • 有效制作值班简报,确保员工知晓酒店活动及操作要求。
  • Maintain detailed knowledge of the activities of the day and alert to any potential problems
  • 详细了解酒店日常活动,警惕潜在问题。
  • Perform other duties as maybe assigned by superiors
  • 完成上级布置的其他工作



Your day to day

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
  • 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力
  • Able to read and write English
  • 能够读写英语




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