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行李员行李员

Hotel Brand: Hotel Indigo
Location: Mainland China, Yunnan, Dali

Hotel: DLUDE - Hotel Indigo Dali Erhai

Job number: HOTEL45563


About Us

• At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times • 随时保持外表整洁及良好的站姿,在客人到达时,以最热情的态度迎接客人,并主动地为客人提供帮助。 • Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled • 保持主要入口的干净及整洁,确保进入酒店车道的顺畅。 • Obtain taxis for guests as required and do your best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself, or by cautioning the guest to be on alert • 在需要时,为客人招出租车,为避免乘客被出租车司机多收费,应与出租车司机协调或提醒乘客注意。 • Knowledgeable in assisting guests in requests for transport and other information • 在需要时,为客人提供交通信息或其他信息。 • Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked • 在客人要求前,主动、迅速、有礼貌地帮客人提重的行李、外套、皮箱等。 • Maintain a willingness to please attitude and give undivided attention to any approaching guest • 保持积极、乐观态度,认真关注每位到达酒店的客人。 • Adhere to guest checking in and checking out procedures pertaining to baggage handling • 在处理客人行李时,了解客人登记及结账手续。 • Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members • 在主要的门口迎接客人,特别关注当天到达的回头客和优悦会员。 • Has presence and alerts Security or Duty Manager whenever a suspicious looking person or troublemaker is present • 在发现可疑人物或捣乱者时,提醒安全部门或值班经理注意。 • Consult Log Book for information/request left by outgoing shift • 查看前一个值班在记事薄里留下的信息。 • Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy • 按照酒店政策,处理送给客人的邮件、信息、传真、电报及其他特殊物品。 • Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests • 处理客人送出的邮件、包裹邮资及货物。 • Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed • 按照酒店钥匙政策,确保客人钥匙、前厅保存的其他钥匙的顺序及安全。 • Receive telephone calls and take messages for guests who are out, in accordance with hotel policy • 按照酒店政策,在接到外出客人电话时,留言给客人。 • Record incoming registered mail, telegram, parcel, telex in appropriate file • 存档记录好客人的挂号信、电报、包裹


Your day to day

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力 • Able to read and write English • 能够读写英语



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