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Guest Service Centre Resptionist宾客服务接线员

Hotel Brand: Hotel Indigo
Location: Mainland China, Yunnan, Dali

Hotel: DLUDE - Hotel Indigo Dali Erhai

Job number: HOTEL45564


About Us

  • Process all incoming and outgoing calls accurately and courteously
  • 正确并礼貌地处理所有打进和打出酒店的电话。
  • Records and controls accurately wake up calls
  • 准确记录并管理叫早服务。
  • Pages guests in co-operation with concerned departments
  • 与相关部门合作,对客人进行呼叫。
  • Records all entries on traffic sheets
  • 将所有条目记录到电话单上。
  • Assists guests with international calls and directory queries
  • 协助客人处理国际长途和号码查询。
  • Calls guests by name whenever possible
  • 尽量称呼客人的姓名 。
  • Pages staff member when requested
  • 如有需要,对工作人员进行呼叫。
  • Abides by principles of guest privacy
  • 遵守保护客人隐私的原则
  • Handles guests needs or requests and reports complaints to the Telephone Supervisor
  • 满足客人的需要或请求,并向总机主管汇报投诉情况。
  • Report on logbook daily
  • 每日记下工作日志。
  • Bill call costs
  • 提供电话费单据。
  • Aware of local telephone listings and frequently dialed numbers
  • 熟悉当地电话表以及常拨号码。
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
  • 严格遵守处理紧急事件,如火灾、炸弹威胁和其它危机的标准政策和工作程序。
  • Advises defects on switchboard equipment to Supervisor
  • 向主管汇报总机设备出现的问题。
  • Maintains a clean work environment
  • 保持工作环境的清洁。
  • Attends to all guest queries and requests promptly
  • 及时处理客人的所有问询和要求。
  • Maintains detailed knowledge of the Hotel’s fire, life and safety system
  • 熟知酒店的消防、救生和安全系统。
  • Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
  • 熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。
  • Maintain Hotel Information
  • 保管酒店相关信息。
  • Responsible for entering accurate room status into computer daily and investigate discrepancies
  • 负责每天将客房情况准确的输入电脑并调查各种异常情况。
  • Do reservation job when Reservation Department is duty off.
  • 在预订部不当班期间承接预订工作。

 




Your day to day

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
  • 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力
  • Able to read and write English
  • 能够读写英语




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