跳转至内容

宾客服务代理

酒店品牌: Hualuxe
地点:中国大陆,云南,昆明

Job number: HOTEL46001


About Us

KEY RESPONSIBILITIES • Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity • 随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。 • Registers and rooms all arrivals according to established procedures • 按照既定工作程序为所有来客登记并安排房间。 • Maintains intimate knowledge of departmental standards and procedures • 熟知部门标准工作程序。 • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation • 履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。 • Maintains cashier float and ensures accurate daily report of all money received • 保持库存现金限额并保证每日对所收现金进行准确报告。 • Cashes hotel guest’s personal and travelers checks and assists with currency exchange • 为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。 • Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. • 熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。 • Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist • 处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理 。


Your day to day

ØProficient in the use of Microsoft Office and Front Office System 熟练使用微软办公软件和前台系统 Good English communication skills 具有英语沟通能力。 1 year experience in guest / customer service, or an equivalent combination of education and experience. 拥有1年宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。



Apply
返回页首