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客户服务代理前台接待

酒店品牌: 智选假日酒店
位置:西安,中国大陆

酒店: 西安智选假日酒店'国际贸易&物流园

Job number: HOTEL46013


About Us

Job Summary – (Role Summary)

工作概述﹣(职位概述)

Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  

负责所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。

 




Your day to day

Required Skills –

技能要求

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。

Able to read and write English

能够读写英语

Proficient in the use of Microsoft Office and Front Office System

熟练使用微软办公软件和前台系统

Qualifications –

学历

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

具有高中学历或酒店行政管理,酒店管理或相关的职业证书。

Experience –

经验

1 year experience in guest / customer service, or an equivalent combination of education and experience.  

拥有1年宾客服务部工作经验,或与此相当的教育和相关工作经验结合的背景。

 





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