Location: United States, New Jersey, Somerset
Hotel: Candlewood Suites - Somerset (PNEWF)
Job number: USA15054
At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.
Your day to day
Accurately balances all hotel income and expenses for 24 hour hotel operating period.
At Candlewood Suites® we want our guests to feel trusted and free to do what they want in their own space which means we need you to:
Be down-to-earth by being straightforward and natural
Be considerate by being respectful, perceptive and accommodating
Be friendly by being kind, approachable and light-hearted
Be reliable by being professional, a team player and resourceful
Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Promote team work and quality service through daily communications and coordination with other departments.
Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
Act as hotel system liaison during night hours. Call in and open tickets with Opera, Protobase, or System Support during the overnight hours if a system fails or issues occur.
Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses.
Transmit credit card batches.
May assist with other duties as assigned.
What we need from you
High School diploma or equivalent plus some customer service experience. Some college preferred. Must speak fluent English. Other languages preferred.
Carrying or lifting items weighing up to 50 pounds
Moving about the public areas
Communicating with other people
Handling objects, products and computer equipment
Bending, stooping, kneeling
Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information.
Basic mathematical skills are used frequently.
Basic computer skills are used to enter and collect data, and to report systems problems or issues with financial systems in the hotel.
May be required to work nights, weekends, and/or holidays.
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.