General Manager - LS/ES - Candlewood Suites - Austin-South, /tX
Location: United States, Texas, Austin
Hotel: Candlewood Suites - Austin-South (AUSAT)
Job number: USA15350
At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.
Your day to day
As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area.
Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy
Develop, implement, and monitor team member succession planning to ensure future bench strength
Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
Oversee HR related actions in accordance with company rules and policies
Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets
Analyze financials to drive revenues, future profitability, and maximum return on investment
Use distribution channels and technology platforms to drive revenue and maximise market share
Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position
Demonstrate brand citizenship by maintaining compliance with all required brand and service standards
Drive improvement in guest satisfaction goals.
Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations
Speak to guests – ask for their feedback and build relationships
Ensure a safe and secure environment for guests, colleagues, and hotel assets
Act as public relations representative to raise awareness of hotel and brand in local community.
Drive team member involvement in community organisations, activities and businesses
Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint
Perform other duties as assigned. May also serve as manager on duty
What we need from you
Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
Five to ten years of prior hotel management experience, or equivalent combination of education and experience
Experience required may vary based on size and complexity of operation
Must speak fluent English
Other languages preferred
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.