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Hotel Manager - IHG Army Hotel Joint Base Lewis McChord, WA

Hotel Brand: IHG Army Hotels
Location: United States, Washington, Joint Base Lewis-McChord

Hotel: IHG Army Hotels - Joint Base Lewis McChord (ZYLMB)

Job number: USA15759


About Us

At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries.  By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.




Your day to day

This job is second in command in the absence of the General Manager.

Manage the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained. 

Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals.  Communicate and enforce policies and procedures.

Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.  Alert General Manager of potentially serious issues.

Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

Assist Regional Operations/General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company.  Provide regular direction and oversee hotel operations as follows:

Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.

Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.

Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.

The security function to ensure a safe and secure environment for guests, employees, and hotel assets.

Sales functions to ensure that goals are established and achieved to meet the hotel’s overall financial objectives.

Maintain a proactive human resources function to ensure positive employee relations, training and development, wage/benefit administration and compliance with policies and procedures and labor regulations.

Interact with outside contacts:

Guests – to ensure their total satisfaction

Owners and/or Principals – regarding operational updates and current issues

Vendors – to resolve any vendor performance issues, etc.

Regulatory agencies – regarding safety and compliance matters




What we need from you

Bachelor’s degree in Hotel Administration, Business Administration or equivalent, plus four to six years of general management experience in a high-level operations role or some prior general management experience, or an equivalent combination of education and experience.  Type and level of experience required may vary slightly based on size and complexity of operation.  Must speak fluent English.  Other languages preferred.

Standing and moving about the facilities

Carrying or lifting items weighing up to 25 pounds

Using a keyboard to generate correspondence, reports, etc.

Handling objects, products, and equipment

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

Problem solving, reasoning, motivating, organizational and training abilities are used often.

Ability to travel to attend workshops, conferences, etc.

May be required to work nights, weekends, and/or holidays.




What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.





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