Director of Food and Beverage (InterContinental Budapest)

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Located at one of the most imposing UNESCO world heritage sites, InterContinental Budapest features 402 rooms, 12 Banquet rooms, Corso Bar & Terrace and the newly opened ARZ Lebanese Restaurant. The hotel provides a picturesque home for guests to immerse themselves in the Hungarian capital and waits them with authentic and unique experiences.

Your day-to-day

Guest Experience:

• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction 
• Analyse guest insights to identify and meet customer expectations and build on guest loyalty 
• Regularly communicate with guests to ensure expectations are met 

People:

• Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers 
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues 
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team 
• Promote teamwork and quality service through daily communication and coordination with other departments 

Responsible Business:  

• Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions 
• Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef 
• Handle food and beverage inventory procedures

Financial:

• Help prepare the hotel’s annual budget and the setting of departmental goals 
• Monitor budget and control expenses with a focus on food, beverage, and labour costs 
• Identify additional sales opportunities to enhance revenue 
• Drive promotions that deliver great dining experiences for guests at a good value

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
• 10 or more years of related experience, including management experience 
• Strong knowledge of local businesses and stakeholders
• Knowledge and solid experience of budgeting, forecasting, P&L reports
• Strong leadership competencies such as drive results, champion change, leading and developing people, and think ahead
• Fluent written and verbal language skills in English and Hungarian is a must
• Other languages preferred

What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training. 

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. 

EXPERIENCE REQUIRED:

•           10 or more years professional experience

REQUIRED LANGUAGE LEVEL:

•           All of these are:

•           English - higher advanced/fit for negotiation

•           Hungarian - higher advanced/fit for negotiation