Manager In-Room Dining

At InterContinental Adelaide, we’re all about delivering unforgettable experiences. As In-room Dining (IRD) Manager, you’ll manage food and beverage operations of the In-room Dining, minibar and amenity functions of the Food & Beverage Department.  Ensuring quality service and standards are maintained while delivering memorable and personalised  guest experiences.

Your responsibilities

• Deliver exceptional guest experiences by maintaining service excellence, resolving concerns, and upholding IHG brand standards. 

• Manage operational performance, including cleanliness, inventory, equipment, payroll, and continuous process improvements. 

• Drive business results through budget control, upselling, revenue generation, marketing initiatives, and special events. 

• Monitor and manage staffing levels, rostering, and resource allocation to meet operational demands effectively.

• Uphold all OH&S regulations and ensure a safe working environment for colleagues and guests alike.

• Attend and lead pre-event briefings, department meetings, and team training sessions.

• Continuously seek guest feedback and implement improvements to enhance the banquet experience.

What we need from you

• Minimum 2 years' experience in a Food & Beverage role with experience of at least 1 year in Leadershipship, in a 5-Star hotel environment preferred.

•  A Degree in Hotel or Hospitality Management will be highly regarded.

• Strong interpersonal and communication skills, with a focus on guest satisfaction and team development.

• Proven ability to manage time effectively, prioritize tasks, and lead a dynamic team in a fast-paced environment.

• A genuine passion for hospitality, with a hands-on approach and keen eye for detail.

• Impeccable personal presentation and a warm, professional demeanor.

• Barista Training Highly regarded

• Responsible Service of Alcohol (SA) + Food Safety Certification

• Flexibility– night, weekend and holiday shifts are all part of the job

What you can expect from us: 

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including: 

• Annual Salary paid at the HIGA Managerial Level -  $79,521.25  

• Paid birthday leave 

• Hotel perks like accommodation and food & beverage discounts

• Enhanced parental leave 

• Proactive health days and flexible work options. 

• Your career journey will be supported through our lifelong development program 

• IHG Career Milestone celebrations 

• Transfer of entitlements as you move and grow with IHG. 

• Access to our discount retail platform that makes your pay go even further 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.