Night Auditor (Front Desk Agent) - InterContinental San Francisco

At InterContinental San Francisco, every guest deserves an exceptional experience—day or night. As a Night Auditor, you'll be the welcoming face of the hotel during overnight hours, ensuring smooth operations, outstanding guest service, and accurate daily financial reporting. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional hospitality, we'd love to meet you.

What You'll Do

• Welcome guests with warm, professional service and ensure seamless check-ins and check-outs.
• Respond to overnight guest requests, inquiries, and resolve concerns with confidence and care.
• Complete the nightly audit, balancing daily transactions and preparing reports accurately.
• Manage reservations, process payments, and identify opportunities to enhance the guest experience.
• Recognize and acknowledge IHG One Rewards members and returning guests.
• Maintain a safe, secure, and well-organized front desk throughout the night.
• Stay informed about hotel services, events, and local attractions to assist guests.
• Collaborate with other departments and support the team wherever needed.

Who We're Looking For

• Minimum of one year of previous front desk, guest services, or hospitality experience.
• Excellent communication and customer service skills.
• Strong attention to detail, organization, and problem-solving abilities.
• Comfortable using hotel systems and basic computer applications.
• Flexible to work overnight, weekends, and holidays.
• High school diploma or equivalent required; hospitality education is a plus.
• Ability to lift up to 50 lbs. and perform tasks that require standing, bending, and walking throughout the shift.

Why You'll Love Working with IHG Hotels & Resorts at InterContinental San Francisco

The hourly rate of pay for this role is $36.00 to $38.75. 

We believe in taking care of our colleagues with competitive pay, outstanding benefits, and meaningful career opportunities. Eligible colleagues enjoy:

• FREE medical coverage and heavily subsidized dental, vision, and other insurance beginning the first of the month following your hire date.
• Complimentary chef-prepared meals in our Colleague Dining Room.
• Commuter Benefits Program with company-paid account administration fees to help reduce transportation costs.
• Exclusive IHG One Pass Travel Program, offering deeply discounted room rates at IHG hotels worldwide.
• 50% off food and beverage when traveling on eligible IHG One Pass rates.
• BenefitHub discounts with exclusive savings on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
• Two weeks of paid vacation during your first year, with increases to your accrual based on your years of service.
• Wellness and Sick Time accrued each pay period based on the number of hours you work.
• Eleven paid holidays each year.
• 401(k) retirement plan with company matching.
• Paid parental leave to support growing families.
• Training, development, and career advancement opportunities with one of the world's leading hospitality companies.