前台 经理 Front Desk Manager

To Assist Front Office Manager to oversee the front desk and back-office operation, lobby, coordinates and monitor that all guests arrival, departure and in-house experiences are as per resort standards
协助前厅经理监督前台和后台办公室的运作，大堂协调和监督所有客人的到达，离开和得到入住的体验是依照度假标准的。

Adhere to all Resort rules and regulations as per Service Standard Policies and procedures
坚持所有酒店规章按照服务标准的政策和程序操作。

Ensure the reception team work with a sales focused attitude and are aware of sales opportunities within the resort which will assist with the maximization of revenue.
确保前台接待以专注的态度接待客人，并了解酒店内的所有增销机会，这将有助于实现收入最大化。

Attending daily operation meeting
参加每天的运营会议。

Attending all group meetings.
参与所有团队的会议。

Ensure all team members are aware of all room revenue targets and are kept informed of performance results.
确保所有团队成员都知道所有的收入目标，并保持对业绩结果的了解。

Review VIP arrival& special events.
查阅贵宾到店和特殊度假村活动。

Ensure all non-guaranteed reservations are released at the appointed time.
确保所有非担保预订在指定时间内被取消。

Adhere to the resort selling strategy by ensuring the use of correct rates.
坚持销售策略，确保使用正确的价格。

Ensure all book out situations are handled in a diplomatic and professional manner ensuring future business from respective booked out guests.
确保所有的预订都是通过专业的方式来处理，确保客人会带来更多预定。

Ensure a consistently high standard of presentation is maintained for both the department and the team members.
确保部门成员维持一致的高标准

Required Skills –
技能要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Good writing skills
具有良好写作技能
Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
Problem solving, reasoning, motivating, organizational and training abilities
具有解决问题，推理，号召，组织和培训能力
Strong Leadership skills in managing teams
在管理队伍中有具很强的领导技能
Ability to manage complex relationships
管理复杂关系的能力

Qualifications –
学历
Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration.
酒店管理或工商管理专业学士及以上学历或同等学历。

Experience –
经历
3 years of guest service / hotel experience, or an equivalent combination of education and experience.
拥有3年酒店宾客服务工作经验，或与此相当的教育和相关工作经验结合的背景
Type and level of experience required may vary slightly based on size and complexity of operation
经验类型和程度的要求可能因运营规模和复杂性而略有不同。