Associate Manager, Commercial Service Transformation
Hotel Brand: IHG Corporate
Location: China, Shanghai, Shanghai
Address: 上海市, Shanghai, Shanghai, China
Job number: A561270859
Please note this role is a one year contractor at the moment.
The Commercial Service Transformation lead will drive end-to-end Sales off-property support service from service consolidation to landing and uplift hotel sales delivery efficiency.
His/Her responsibilities will primarily include, but are not limited to, designing and establishing an efficient and synergistic off-property sales service to accelerate NHOP hotel ramping up and hotel room revenue growth. He/She will also need to conduct market research and hotel sales interview to identify business needs, adapt resources and cost effective solutions to ensure ROI.
Your day to day
Service Delivery Optimization & Localization
• Deep dive hotel sale delivery across whole sales cycle for different types of hotels.
• Identify the performance and resources landing gap.
• Identify centralize solution opportunity to drive hotel sales performance.
• Workout solution and delivery plan on service rollout.
• Standardize deliverables to ensure consistent, scalable commercial support for hotels across Greater China
Revenue Impact & Performance Uplift
• Deliver measurable improvement in RevPAR.
• Build up the ROI model and cost advantage.
• Partner with Tech, Data and Analytics team to define driver metrics and track business value delivery.
What we need from you
• Good understanding on the capability of hotel sales and distribution systems
• Ability to analyze, interpret and extract trends from data
• Display an understanding of the Chinese markets including first tier and second tier cities
• Strong communication and stakeholder management skills across owners, franchisees, properties, Regions and above-property teams.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
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