Director of Sales and Marketing
Hotel Brand: InterContinental Hotels
Location: Mauritius, Balaclava
Job number: EMEAA18088
About UsLUXURY BEACHFRONT RESORT Your luxury starts on Mauritius’s Ville Valio private beach. An island of abundant beauty and history. We welcome you to experience the InterContinental Life where tradition meets luxury and blue water meet golden sands. Gazing out over a turquoise lagoon, InterContinental Mauritius Resort Balaclava Fort enjoys a spectacular natural setting. Surrounded by verdant gardens of native trees and flowers, our luxurious accommodation is complemented by intuitive, heartfelt service and thoughtful, luxury amenities. Located on the pristine beachfront of Balaclava Bay, InterContinental Mauritius Resort Balaclava Fort is an island's retreat like no other. With idyllic coastline, sparkling turquoise lagoon and a backdrop of lush mountain peaks, overlooking stunning sunsets, our paradise hideaway invite you to immerse yourself in the ambience of a tranquil islander sanctuary. One of the most renowned and enduring Indian Ocean's resorts. The recipient of multiple international awards, InterContinental Mauritius Resort seamlessly accommodates the needs of travellers to Mauritius, whether it is couples, families, or corporate. With 210 ocean-facing rooms, four gastronomy restaurants, and Mauritius's largest ballroom, showcasing traditional Island’s architecture seamlessly interwoven with modern conveniences. This luxury resort boasts its unrivalled and diverse array of world-class facilities. From the range of meeting and events venues to the abundant recreation and leisure outlets, InterContinental Mauritius Resort’s facilities raise the bar for hotels on the island. Located just 60 minutes from Sir Seewoosagur Ramgoolam International Airport, and only a 20-minute drive from the capital of Port Louis, InterContinental Mauritius Resort Balaclava Fort is within easy reach of cosmopolitan dining, shopping, and major cultural and historical sights.
Your day to dayAs Sales & Marketing Director you’ll develop and implement strategies to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved. People • Manage daily sales activities, plan and assign work ensuring you always have the right staffing numbers • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance • Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively • Recommend or initiate any HR elated actions where needed • Drive a great working environment for teams to thrive – connect departments to create sense of one team • Interact with outside contacts: guests, vendors, and other contacts as needed • Develop and maintain great working relationships with key clients and outside contacts to increase revenue Financial • Hit all personal/team sales goals and maximise profitability • Help prepare the departmental budget and financial plans including the hotel marketing plan • Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales • Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan • Review monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan • Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel Guest Experience • Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience • Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients • Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests • Lead marketing efforts to up sell guests on hotel services, offerings, and amenities Responsible Business • Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotel • Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities • Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity • Raise the awareness and reputation of your hotel and the brand locally – occasionally acting as hotel representative for media related enquiree • Identify improvements to marketing activities and overall hotel sales performance and work with other departments • Ad-hoc duties – unexpected moments when we have to pull together to get a task done
What we need from you• Bachelor’s degree / higher education qualification / equivalent in marketing or related field • Five or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team • Strong knowledge of local businesses and business trends required • Must speak local language(s) -English and/or French • Other languages preferred
What we offerWe offer an attractive pay package