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Manager, Procurement Excellence Operations

Hotel Brand: IHG Corporate
Location: India, Haryana, Gurgaon

Hotel: Corp India GSC Delivery Centre

Job number: EMEAA18488

About Us


Individual Accountabilities

•Active Procurement Excellence leadership team member and contributor supporting development and implementation of the Procurement Excellence strategy for the next 5 years

•Manage service catalogue workload and work allocation across the team, including supplier administration, contract administration, sourcing support, market research / surveys, travel / expenses, CRF invoicing support and standard reporting, meeting agreed SLA’s

•Manage procurement helpdesk, resolving system / supplier administration and travel / expenses queries in line with SLAs

•Ensure relevant staff are adequately trained in the provision of the services

•Manage supplier set-up processes including sustainability and risk assessments

•Configure and administer sourcing events in line with agreed content and parameters from regional Procurement stakeholders

•Maintain IHG contract database through the accurate entry and upkeep of relevant data

•Prepare and publish PaCE’s standard monthly reporting

•Support quarterly CRF invoicing process to ensure timely publication of CRF invoices

•Identify suggestions and input as to how services could be improved or delivered more effectively and implement changes to enhance services or service levels, ensuring continuous improvement

•Perform quality checks on own work and for team members

•Ensure correct use of and compliance to IHG ticketing system, publishing regular performance metrics

Your day to day


Key Metrics

Organisational Parameters

•Performance against SLAs within PaCE Operations team

•Employee engagement

•Monitor daily / monthly SLA performance

•Customer Service

•Contract database completeness and quality checks

•Sustainability and risk assessment metrics

Individual /Team Capabilities:

•Experience managing an operational helpdesk and support services team

•Problem solving skills

•Excellent Communication skills

•Roust Organisational skills

•Customer Centric

Operating Model Parameters:

•Active presence in Procurement Excellence leadership team

•Effective communication within PaCE Operations and wider PaCE teams

•Ability to manage business stakeholder groups.


What we need from you


Key Collaboration Network / Collaboration

Key Shared Accountabilities

Key Interfaces

•Operations Team service catalogue & SLAs

•VP Procurement Excellence

•PaCE Teams


•Business stakeholders

Critical Knowledge and Experience

•Experience leading and managing a team, ideally in an operational procurement environment

•Experience designing, managing and maintaining contract database

•Some experience in coordinating a procurement helpdesk

•Ability to lead and motivate a junior team

•Experience in managing competing priorities

•Ability to mentor and coach future sourcing talent

What we offer


Decision Rights



•Helpdesk strategy

•Contract database strategy

•Operational travel strategy

•Work Request Process

•Quality & SLA compliance

•Functional Filing Repository

•Functional Training Compliance

•PaCE Standard Reporting

•Operations Team SLAs



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