Executive Assistant to General Manager - Regent Kuala Lumpur (Pre-opening)

WHAT’S THE JOB?

At Regent Kuala Lumpur, we want to elevate our guests above the noise, this can only be achieved if we thoughtfully manage and connect the service processes. Every role here plays a part in that promise, bringing care and poise to the guest journey, whether guests see it directly or feel it in the quality of their stay.

The Executive Assistant supports the General Manager and executive team with the administrative precision that keeps the hotel's leadership running smoothly. This role handles correspondence, reporting, and day-to-day coordination with the same discretion and care that defines every guest interaction, ensuring nothing falls through the cracks behind the scenes.

YOUR DAY TO DAY  

People

• Provide day-to-day administrative support to the General Manager and executive team, prioritising and coordinating competing demands
• Prepare reports, presentations, and statistical summaries for managers as needed
• Attend, transcribe, and distribute minutes for staff, executive committee, and department meetings
• Create and maintain department files, records, and correspondence
• Compose, produce, and distribute correspondence on routine matters, and act as first point of contact for the General Manager's office, handling calls and enquiries professionally

Guest Experience

• Ensure VIP amenity requests from the General Manager are handled in a timely manner
• Provide service that goes above and beyond to support guest satisfaction and retention
• Maintain the quality and standards expected by guests and executive stakeholders in all day-to-day interactions
• Attend meetings and communicate with executives and peers to continuously improve service quality

Responsible Business

• Communicate the importance of safety procedures, ensuring understanding of safety codes and monitoring related processes
• Analyse information and evaluate options to solve problems and support sound decision-making
• Coordinate and manage activities across departments, gathering the information needed to achieve goals and resolve issues
• Sign for managers and release documents only with specific permission, maintaining discretion and accuracy

Accountabilities

• Reliable administrative and organisational support to the General Manager's office
• Accurate, timely handling of correspondence, records, and meeting documentation
• Discreet, professional representation of the General Manager's office in all internal and external interactions

WHAT WE NEED FROM YOU  

• To thrive in this role and bring poise and precision to the guest journey, you'll need:
• Bachelor's degree in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or a related field
• No prior work experience required
• Strong organisational skills and attention to detail
• Excellent written and verbal communication skills
• Fluent English required; other languages an advantage