Regent Club Manager - Regent Kuala Lumpur (Pre-Opening)

Provide leadership and support to the Regent Club team, fostering a positive, collaborative environment 

Conduct regular training sessions to ensure team members are knowledgeable about service standards, product offerings, and guest engagement techniques 

Delegate tasks effectively, monitor team performance, and provide constructive feedback 

Lead by example, demonstrating a commitment to excellence in guest service and operational efficiency 

Coordinate with other departments, including food and beverage, housekeeping, and front office, to ensure seamless integration of Regent Club services with overall hotel operations 

Actively promote Regent Club services and amenities to hotel guests, upselling where appropriate to maximise revenue opportunities 

Monitor Regent Club usage and guest feedback to identify areas for improvement and develop offerings that enhance the value proposition 

Manage inventory and supplies, ensuring adequate stock levels and adherence to budgetary guidelines 

Prepare and maintain accurate records of Regent Club operations, including guest preferences, inventory levels, and financial transactions 

Generate reports on key performance indicators, such as occupancy, revenue, and guest satisfaction scores, providing insights to inform strategic decision-making 

Accurately manage cash and credit card transactions 

Supervise the daily operations of the Regent Club to guarantee seamless service and personalised guest experiences 

Welcome guests upon arrival, address their needs promptly, and ensure their preferences are met 

Maintain a warm, inviting atmosphere, proactively addressing guest needs with professionalism 

Handle guest enquiries, requests, and complaints efficiently, aiming to exceed expectations 

Monitor guest satisfaction levels and implement strategies to continuously enhance the experience 

Build rapport with guests, act as a brand ambassador, and promote hotel amenities, services, and loyalty programmes 

Oversee the setup and presentation of food and beverage offerings, maintaining high standards of quality, hygiene, and presentation 

Conduct regular inspections of the Regent Club to ensure cleanliness, safety, and compliance with brand standards and regulations 

Follow property-specific procedures for handling emergencies, including evacuations, medical emergencies, and natural disasters 

Report work-related incidents or injuries immediately to the Front Office Manager or Director of Rooms 

Follow company safety and security measures, monitoring daily operations to ensure adherence 

Maintain and order supplies and equipment in a timely, efficient manner, minimising waste and supporting the hotel's sustainability initiatives 

Maintain procedures for the security of lost and found items in Regent Club areas 

Full leadership of the Regent Club's daily operations and team 

Consistent delivery of a personalised, high-touch guest experience that reflects Regent's luxury standards 

Achievement of Regent Club revenue and upselling targets 

Accurate financial record-keeping and reporting across Regent Club operations 

Proven managerial experience within a luxury hotel or resort, with a strong background in guest service and team leadership 

Exceptional interpersonal and communication skills, with a demonstrated ability to lead and motivate a team 

Strong problem-solving skills, with the ability to handle high-pressure situations effectively 

High level of organisational skills and attention to detail 

Proficiency in handling financial transactions and reporting 

Fluent English required; other languages an advantage 

Delivering a harmonious flow – At Regent, we deliver an uninterrupted flow of tranquillity to our guests throughout their journey. We do this by removing tension and friction, creating a sense of total serenity. 

Acting with thoughtful kindness - At Regent, we're gracious hosts — considerate, generous, kind and above all thoughtful. We do things without being asked. Our service comes from the heart, and our instinctive warmth always shines through. 

Curating decadent moments - At Regent, we create moments of awe — whether large or small, these touches of discreet opulence inspire and delight. We do this through our knowhow, as real connoisseurs, and through our knowledge of guests, as real people. 

Anticipative - Think on your feet. Use initiative & intuition. Work in a harmonious flow. 

Discreet and Detailed - Strong attention to detail. Act on knowledge to provide personalised and meaningful moments. Respectful of privacy and boundaries. 

Thoughtful and Kind - Genuine and warm. Service from the heart. 

Quietly Proud - Humble service. Proud of Regent’s heritage. Self-assured but never arrogant. Committed & dedicated. 

Elegant and Engaging - Well mannered. Sense of charm and style. Understanding & sensitive.