Front Desk Supervisor - Hotel Indigo Naperville Riverwalk

Marca del hotel: Hotel Indigo
Destinos: Estados Unidos, Illinois, Naperville

Hotel: IN - Naperville Riverwalk (CHINS), 120 Water Street, 60540

Job number: 166100

Hiring Salary: USD 26.00 - 26.00 Hourly

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About Us

Hotel Indigo Naperville Riverwalk embodies the area's rustic charm and artistic spirit. Boutique shops, cozy eateries, and local art with wood tones and antique touches showcase the historic neighborhood’s unique character.

Dive into 19th-century life at Naper Settlement, stroll along the stunning Riverwalk, and visit Dick Tracy's bronze statue, a tribute to Naperville’s past. Just steps from dozens of shops and restaurants, explore Downtown Naperville or immerse yourself in history at Naper Settlement.

Enjoy diverse dining at our six hotel restaurants. Stay active in our 24-hour fitness center, unwind in our luxurious spa, and sip handcrafted cocktails at Plank Bar and Kitchen. Host meetings and events in our versatile venues and enjoy free parking, free Wi-Fi, and group rates. At Hotel Indigo Naperville Riverwalk, history, art, and modern comfort come together for an unforgettable stay.

Essential Duties and Responsibilities

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Supervisor to take ownership of delivering exceptional first impressions – managing everything from registration and reservations.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes

● Engaging with guests to build personal relationships and remedy any complaints

● Conducting regular front office inspections to ensure we’re making the right first impression

● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk

● Training team members on PBX procedures and taking the lead during an emergency or crisis

● Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

What We need from you:

● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration

● 3 years of Front Office/Guest Service experience including management experience

● Must speak fluent English

● Other languages preferred

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

¿No cumples con todos los requisitos, pero aún crees que serías una gran opción para el trabajo? Nunca lo sabremos a menos que pulses el botón "Aplicar". Comience su viaje con nosotros hoy mismo.

Información importante:

El rango salarial indicado es la escala salarial de menor a mayor que, de buena fe, creemos que pagaríamos por este puesto en el momento de esta publicación. En última instancia, es posible que paguemos más o menos que el rango publicado, y el rango puede modificarse en el futuro. La posición salarial de un empleado dentro del rango salarial se basará en varios factores, incluida la educación relevante, las calificaciones, las certificaciones, la experiencia, las habilidades, la antigüedad, la ubicación geográfica, el rendimiento, el turno, los requisitos de viaje, las métricas basadas en ventas o ingresos y las necesidades comerciales u organizacionales.
Ninguna cantidad de pago se considera salario o compensación hasta que se gane, se adquiera y se pueda determinar. El monto y la disponibilidad de cualquier bonificación, comisión u otra forma de compensación asignable a un empleado en particular permanecen a discreción exclusiva de la Compañía a menos que y hasta que se paguen y pueden modificarse a discreción exclusiva de la Compañía, de conformidad con la ley.
EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
Si necesita adaptaciones razonables durante el proceso de solicitud, haga clic aquí.
IHG no acepta solicitudes, consultas ni currículos no solicitados de agencias de contratación o personal. Haga clic aquí para ver nuestra política de agencia.
Si usted es residente o está solicitando una vacante de trabajo en el estado de Washington, haga clic aquí para leer sobre las ventajas aplicables.

Hiring Salary: USD 26.00 - 26.00 Hourly

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Front Desk Supervisor - Hotel Indigo Naperville Riverwalk