Housekeeping Guest Service Associate - Holiday Inn Express Kolkata New Town

What is the job?

As a Room Attendant – you’ll make sure our rooms are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a heaven for them to escape and relax in - or get a bit of last-minute work done. 

Your day to day

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests 

• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example 

• Keep your supervisor updated on room service progress and alert them to any repairs needed 

• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed  

• Be organized - keep on top of supplies and amenities and always try to minimize waste  

• Reunite items with owners – and log any lost and found property

• Look smart – wear your uniform with pride   

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done 

• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping 

• Report, turn in, and/or log all lost and found items according to established procedures 

• Clean and service guest rooms, including making beds, dusting, vacuuming, replenishing supplies, and sanitizing bathrooms.

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests 

• Keep your supervisor updated on room service progress and alert them to any repairs needed 

• Be organised - keep on top of supplies and amenities and always try to minimise waste  

• Replace linens and towels as per hotel standards. 

•  Maintain cleanliness in public areas, including lobbies, hallways, elevators, and restrooms.

•  Ensure high-traffic areas are kept tidy throughout the day. 

• Reunite items with owners – and log any lost and found property

• Report any maintenance issues or safety hazards to the supervisor. 

• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping 

• Report, turn in, and/or log all lost and found items according to established procedures

Guest Interaction

• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example 

• Address guest requests promptly and courteously.

• Maintain a professional and friendly demeanor while interacting with guests.

Health & Safety Compliance

• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed  

• Look smart – wear your uniform with pride   

• Follow all health and safety regulations, including proper use of cleaning chemicals and equipment.

Team Collaboration

• Assist other team members in housekeeping and collaborate effectively during high-demand periods.

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done 

• Participate in departmental meetings and training sessions 

What we need from you

• Education & Experience:

     - High school diploma, secondary education, or equivalent preferred.

     - Prior housekeeping experience in a hotel environment is an advantage but not mandatory.

• Skills & Competencies:

     - Basic knowledge of cleaning techniques and guest service standards.

     - Ability to work efficiently in a fast-paced environment while maintaining attention to detail.

     - It’s a physical role and you’ll be on your feet most of the day, so fitness is important

     - Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy         objects 

     - Willingness to follow IHG cleanliness and safety standards.

• Language Proficiency:

     - Must be able to communicate in the local language. Basic English skills are preferred.

• Additional Requirements: 

      - Flexibility to work in shifts, including weekends and holidays.

      - Ability to maintain confidentiality and uphold the IHG service culture.     

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

 What we offer

• 5-day work week
• On-duty meals
• Medical insurance & ESIC (as applicable)
• Learning & development opportunities
• Employees stay and F&B discount across IHG hotels (as applicable)
• Global Internal Transfer Mobility: Available after 18 months at the current IHG property, subject to eligibility and NOC approval.