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Area Technology Manager – UK&I (Franchised)

Location: United Kingdom, Windsor

Address: 1 - Corp Windsor, Windsor One, Arthur Road, IHG Hotels & Resorts, SL4 1RS

Job number: 164048

Whether you’re starting out or stepping up, you’ll find support, purpose and the chance to grow through every challenge at IHG Hotels & Resorts.

 

We’re seeking an Area Technology Manager – UK&I (Franchised) to join our team in Windsor or Branston, UK. This is a field-based role and travel is business-dependent. 

 

This role acts as the primary technology business partner to franchised hotels across the UK & Ireland, working closely with owners, General Managers and internal stakeholders to drive hotel performance and guest satisfaction through technology.

 

It is a highly stakeholder-led role, focused on influencing adoption of IHG technology solutions, ensuring compliance with brand standards, and acting as the key intermediary between hotels and IHG’s technology organisation.

 

Key responsibilities

  • Partnering with divisional leadership, hotel General Managers, and owners
  • Acting as the primary liaison between hotels and IHG technology teams
  • Driving adoption of IHG technology standards and solutions
  • Supporting new hotel openings and conversions from a technology perspective
  • Ensuring systems, security, and technology compliance across hotels
  • Identifying opportunities to improve operational performance through technology
  • Influencing and supporting hotel stakeholders in technology decision-making
  • Leading and engaging the Hotel IT Manager community (indirectly)
  • Supporting rollout and engagement of new technology initiatives
  • Building strong relationships across owners, franchisees, and internal teams

 

This role has a direct impact on hotel performance, guest satisfaction, and successful deployment of technology across approximately 350+ franchised hotels in the UK & Ireland. 

 

What we’re looking for

  • 5+ years’ experience in technology management or IT-related roles 
  • Strong stakeholder management and influencing skills
  • Ability to translate technical concepts into non-technical language
  • Experience working in multi-site environments (hospitality, travel, retail or similar) 
  • Strong communication and relationship-building capability
  • Broad understanding of IT infrastructure and systems (e.g. networks, security, Microsoft technologies) 
  • Knowledge of hotel systems (e.g. PMS, POS, Wi-Fi, in-room technology) 
  • Experience within hospitality and/or franchise business models (highly desirable) 
  • Proactive, engaging personality with ability to influence without authority
  • Flexibility to travel extensively and work in a dynamic environment

 

What we offer

We provide a wide range of benefits designed to help you live your best work life. Including:

  • Travel benefits that include discounted room rates and food & beverage
  • Recharge Days
  • Volunteering Days

 

 

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

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