Banquet Houseperson - InterContinental Mark Hopkins

About Us

Perched atop historic Nob Hill, our luxury hotel has welcomed distinguished guests, celebrations, and memorable events for generations. Known for timeless elegance, exceptional service, and legendary hospitality, we take pride in creating unforgettable experiences for every guest. Joining our team means becoming part of a legacy built on service excellence, teamwork, and genuine hospitality.

This position is represented by Unite Here! Local 2

About the Role

The Banquet Houseperson helps create exceptional meetings, celebrations, and special events by ensuring all banquet and event spaces are thoughtfully prepared, immaculate, and ready for service. This position is responsible for setting up, refreshing, and breaking down event spaces according to Banquet Event Orders and hotel standards.

With attention to detail, a welcoming demeanor, and a strong commitment to teamwork, the Banquet Houseperson contributes to the seamless execution and personalized service expected in a luxury hotel.

Your Day to Day

Event Setup and Breakdown

Review Banquet Event Orders, floor plans, and daily assignments to understand event requirements, timelines, and special requests.
Set up tables, chairs, staging, dance floors, podiums, easels, linens, and other banquet equipment according to approved layouts and hotel standards.
Ensure room arrangements are precise, consistent, and ready for inspection within established timelines.
Assist with room changes, event transitions, and last-minute setup adjustments as directed.
Break down event spaces promptly and carefully, returning equipment and supplies to designated storage areas.

Cleanliness and Presentation

Maintain the cleanliness and presentation of banquet rooms, pre-function areas, service corridors, and storage spaces.
Clean and inspect banquet furniture and equipment before and after use.
Refresh meeting rooms during scheduled breaks, including removing debris, straightening furnishings, and replenishing assigned supplies.
Keep exits, service routes, and access to emergency equipment clear.
Report damaged equipment, maintenance needs, and safety concerns promptly.

Guest Service and Teamwork

Greet guests warmly and respond to requests with professionalism, discretion, and a sense of urgency.
Anticipate guest and event needs within the scope of the position, communicating requests to the appropriate team member.
Coordinate with banquet service, catering, culinary, housekeeping, engineering, and audiovisual teams to support successful events.
Handle guest belongings and event materials with care, following hotel procedures.
Maintain professional grooming, appearance, and conduct consistent with luxury hospitality standards.

Equipment and Safety

Safely transport, organize, and store banquet furniture, equipment, and supplies using designated carts and handling equipment.
Follow established lifting procedures and use team assistance when moving heavy or oversized items.
Assist with equipment inventories and report shortages or damage.
Follow hotel procedures for cleaning products, equipment use, workplace safety, and lost and found.
Perform other related duties as assigned.

What We Need From You

Basic reading and writing and mathematical skills.  General knowledge of banquet operations preferred.

This job requires ability to perform the following:

• Handling, carrying or lifting items weighing up to 100 pounds (tables, chairs, trays, equipment, etc.).
• Moving about the function areas
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, coworkers, and supervisors
• Reading and writing abilities are utilized often with banquet event orders and instructions
• Basic math is used frequently to ensure the proper set up of tables, settings, chairs, etc.
• May be required to work nights, weekends, and/or holidays

What We Offer

The hourly pay for this role is $35.41. This is only applicable for jobs to be performed at InterContinental Mark Hopkins in San Francisco, CA. 

Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most important, we'll give you room to be yourself. 

So, what's your passion? Please click “Apply” and tell us how you could bring your individual skills to IHG.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law. This employer follows the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All qualified applicants, including those with arrest or conviction records, will be considered.