Director, Banquets- InterContinental Mark Hopkins
Hotel Brand: InterContinental
Location: United States, California, San Francisco
Hotel: IC - Mark Hopkins San Francisco (SFOHA), 999 California St, 94108
Job number: 162281
Perched atop historic Nob Hill, InterContinental Mark Hopkins San Francisco has been a celebrated landmark since 1926. Renowned for its timeless elegance, rich traditions, and breathtaking views, the hotel has welcomed generations of travelers, dignitaries, and locals alike. Deeply woven into the fabric of San Francisco, the Mark Hopkins reflects the city’s spirit of innovation, resilience, and hospitality while preserving the heritage that has made it one of the most iconic destinations on the West Coast.
Joining our team means becoming part of a nearly century-long legacy of creating memorable experiences in one of the world’s most celebrated cities.
Event Execution & Operational Excellence
Lead end-to-end banquet operations, ensuring seamless execution of meetings, weddings, galas, and VIP events
Partner closely with Culinary, Sales & Events, and Stewarding teams to deliver cohesive, high-quality experiences
Conduct pre-shift briefings and pre-event meetings to align teams on expectations, timing, and service standards
Oversee room setup, service flow, and breakdown—ensuring adherence to event orders (BEOs) and brand standards
Anticipate guest needs and resolve concerns with professionalism and urgency
Leadership & Team Development
Inspire, coach, and develop a diverse banquet team, fostering a culture of accountability and service excellence
Lead by example on the floor—visible, engaged, and guest-focused
Support recruitment, onboarding, and ongoing training to build a high-performing team
Manage scheduling in alignment with business levels, labor budgets, and collective bargaining agreements, coordinate with labor partners for as needed temporary staff.
Guest Experience & Relationship Management
Serve as a primary point of contact during events, ensuring a personalized and elevated guest experience
Build strong relationships with clients, event planners, and internal stakeholders
Handle VIP and high-profile events with discretion and attention to detail
Financial & Administrative Oversight
Monitor labor and operational costs to meet or exceed financial targets
Review and approve payroll, productivity, and staffing models to drive efficiency
Ensure accurate billing and reconciliation of banquet checks
Maintain compliance with health, safety, and sanitation standards
Compliance & Standards
Uphold all company policies, brand standards, and local/state regulations
Ensure adherence to safety protocols, food handling guidelines, and responsible alcohol service
Maintain readiness for inspections and audits
Proven ability to manage large-scale, high-volume events with precision and composure
Strong leadership presence with a passion for developing teams
Exceptional communication and interpersonal skills
Financial acumen with experience managing labor and cost controls
Knowledge of banquet operations systems and event planning tools preferred
Flexibility to work evenings, weekends, and holidays as business demands
Preferred Attributes:
Experience in a union environment strongly preferred
Bilingual (Spanish, Mandarin, or Cantonese) a plus
Deep appreciation for luxury service standards and guest personalization
Detail-oriented with a proactive, solutions-driven mindset
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
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Informations importantes:
- La fourchette salariale indiquée est la plus basse à la plus élevée que nous croyons, de bonne foi, que nous paierions pour ce poste au moment de cette publication. Nous pourrions finalement payer plus ou moins que la fourchette affichée, et la fourchette pourrait être modifiée à l’avenir. Le niveau de rémunération d'un employé au sein de la grille salariale sera déterminé en fonction de plusieurs facteurs, notamment la formation pertinente, les qualifications, les certifications, l'expérience, les compétences, l'ancienneté, les destinations géographiques, le rendement, les horaires de travail, les exigences de voyage, les indicateurs de vente ou de revenus, et les besoins de l'entreprise ou de l'organisation.
- Aucun montant de rémunération n'est considéré comme un salaire ou une compensation tant qu'il n'est pas gagné, acquis et déterminable. Le montant et la disponibilité de toute prime, commission ou autre forme de compensation attribuable à un employé particulier demeurent à la seule discrétion de la Société, sauf et jusqu’à ce qu’il soit payé, et peuvent être modifiés à la discrétion exclusive de la Société, conformément à la loi.
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