Food & Beverage Manager - InterContinental Boston

Welcome the World with Elegance at InterContinental® Boston – Where Every Guest’s Journey Begins with You.

At IHG Hotels & Resorts, we believe hospitality is an art—and every team member brings their unique creativity, care, and spirit to the canvas. Whether you're drawn to the rhythm of fine dining or the joy of creating seamless guest experiences, we invite you to be part of something exceptional. We’re looking for individuals who take pride in precision, celebrate service, and thrive in a refined, collaborative environment.

Hotel Overview

For over 70 years, the InterContinental® brand has defined worldly sophistication and timeless elegance. As a flagship property, InterContinental® Boston continues that tradition. Named one of the Best Hotels in the World by Condé Nast Traveler, our hotel is a beacon of luxury on Boston’s historic waterfront.

We offer 424 beautifully appointed guestrooms, stunning skyline and harbor views, a full-service spa and wellness club, premier event space, and a variety of globally inspired dining experiences. We invite passionate professionals to help us write the next chapter in our legacy of excellence.

Role Purpose

As Food and Beverage Manager, you’ll manage food and beverage operations to ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements. 

Key Accountabilities

People

• Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers 
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues 
• Train colleagues to make sure they deliver with compliance and to the standards we expect 
• Recommend or initiate any HR elated actions where needed 

Guest Experience

• Make sure all food and beverage equipment is in operational condition and regularly cleaned 
• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs 
• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction 

Responsible Business

• Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions 
• Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with Executive Chef 
• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste 
• Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment 
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done 

Financial

• Help prepare the hotel’s annual budget and the setting of departmental goals 
• Monitor budget and control expenses with a focus on food, beverage and labour costs 
• Working with the catering office, identify additional sales opportunities to enhance revenue 
• Drive promotions that deliver great dining experiences for guests at a good value 
• Make sure credit and financial transactions are handled in a secure manner 

Accountabilities

This is the top food and beverage job in the hotel. Supervising a large number of team members in one or two food and beverage outlets, kitchens, and may include banquet facilities that cater to 500 people or less. May oversee one or more subordinate managers or supervisors. 

Key Skills & Experiences

• Some college and/or advanced training in food and beverage management 
• 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience 
• Bachelor’s degree / higher education qualification in Hotel Management, culinary arts, or related field preferred 
• Must speak local language 
• Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law 

What We Offer

At InterContinental Boston, we reward your excellence with a work environment designed to nurture success:

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Paid vacation, holidays, and wellness days
• Complimentary staff meals and dry cleaning
• IHG Employee Room Benefit Program – Global hotel discounts
• Ongoing Forbes service training and development
• A sophisticated, inclusive, and growth-oriented culture

Be the Voice of True Hospitality

If you believe that luxury lives in the details, and that guest interactions are opportunities to deliver elegance, connection, and meaning we invite you to join our world-class team. Help us deliver Forbes-level experiences, one guest at a time.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job