Front Desk Agent- InterContinental Boston
Hotel Brand: InterContinental
Location: United States, Massachusetts, Boston
Hotel: IC - Boston (BOSHA), 510 Atlantic Ave, 02210
Job number: 161386
Do You See Yourself as a Front Desk Agent?
Welcome the World with Elegance at InterContinental® Boston – Where Every Guest’s Journey Begins with You.
At IHG Hotels & Resorts, we believe hospitality is an art—and every team member brings their unique creativity, care, and spirit to the canvas. Whether you're drawn to the rhythm of fine dining or the joy of creating seamless guest experiences, we invite you to be part of something exceptional. We’re looking for individuals who take pride in precision, celebrate service, and thrive in a refined, collaborative environment.
Hotel Overview
For over 70 years, the InterContinental® brand has defined worldly sophistication and timeless elegance. As a flagship property, InterContinental® Boston continues that tradition. Proudly rated Forbes Recommended, AAA Four Diamond, and named one of the Best Hotels in the World by Condé Nast Traveler, our hotel is a beacon of luxury on Boston’s historic waterfront.
We offer 424 beautifully appointed guestrooms, stunning skyline and harbor views, a full-service spa and wellness club, premier event space, and a variety of globally inspired dining experiences. We invite passionate professionals to help us write the next chapter in our legacy of excellence.
Position Overview
As a Front Desk Agent, you are the orchestrator of first impressions, the elegant voice, the knowledgeable guide, the steady presence who ensures that every arrival feels like a homecoming. From the moment guests step into our lobby to the time they depart, you’ll be their trusted host and concierge, creating personalized, polished, and frictionless experiences.
Key Responsibilities
- Greet guests with poise, professionalism, and warmth, embodying a luxury welcome
- Manage check-ins and check-outs with accuracy, efficiency, and attentiveness
- Recognize IHG One Rewards members and returning guests with tailored acknowledgment
- Deliver personalized service and thoughtful recommendations, anticipating guest needs
- Handle cash, credit card, and billing transactions with security and precision
- Resolve concerns or requests with empathy, timeliness, and a sense of ownership
- Clearly document and communicate guest preferences across departments
- Maintain a lobby environment aligned with Forbes luxury standards
- Actively participate in daily briefings and Forbes service training
Uphold the principles of Forbes Five-Star behavior standards, including:
- Gracious, intuitive, and sincere communication
- Anticipatory service and attention to detail
- Professional demeanor, grooming, and body language
- Consistent use of guest names and recognition moments
- Polished service recovery and emotional intelligence
What Sets You Apart
- Previous experience in a luxury or Forbes-rated hotel preferred
- Natural ability to build rapport and deliver intuitive, guest-centered service
- Fluent in English; other languages a plus
- Comfortable with property management and reservation systems
- Strong problem-solving, multitasking, and organizational skills
- High school diploma or equivalent required; some college preferred
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Able to lift up to 50 lbs and remain on feet for extended periods
What We Offer
At InterContinental Boston, we reward your excellence with a work environment designed to nurture success:
- Hourly Rate: $34.13
- Medical, dental, vision, life, and disability insurance
- 401(k) with company match
- Paid vacation, holidays, and wellness days
- Complimentary staff meals and dry cleaning
- IHG Employee Room Benefit Program – Global hotel discounts
- Ongoing Forbes service training and development
- A sophisticated, inclusive, and growth-oriented culture
Be the Voice of True Hospitality
If you believe that luxury lives in the details, and that guest interactions are opportunities to deliver elegance, connection, and meaning we invite you to join our world-class team. Help us deliver Forbes-level experiences, one guest at a time.
IHG is proud to be an Equal Opportunity Employer.
We celebrate diversity and believe that hospitality begins with humanity. All backgrounds, identities, and experiences are welcome.
Who we are
Vous ne répondez pas tout à fait à toutes les exigences, mais croyez quand même que vous seriez le candidat idéal pour le poste ? Nous ne le saurons jamais à moins que vous n'ayez appuyé sur le bouton « Appliquer ». Commencez votre voyage avec nous dès aujourd'hui.
Informations importantes:
- La fourchette salariale indiquée est la plus basse à la plus élevée que nous croyons, de bonne foi, que nous paierions pour ce poste au moment de cette publication. Nous pourrions finalement payer plus ou moins que la fourchette affichée, et la fourchette pourrait être modifiée à l’avenir. Le niveau de rémunération d'un employé au sein de la grille salariale sera déterminé en fonction de plusieurs facteurs, notamment la formation pertinente, les qualifications, les certifications, l'expérience, les compétences, l'ancienneté, les destinations géographiques, le rendement, les horaires de travail, les exigences de voyage, les indicateurs de vente ou de revenus, et les besoins de l'entreprise ou de l'organisation.
- Aucun montant de rémunération n'est considéré comme un salaire ou une compensation tant qu'il n'est pas gagné, acquis et déterminable. Le montant et la disponibilité de toute prime, commission ou autre forme de compensation attribuable à un employé particulier demeurent à la seule discrétion de la Société, sauf et jusqu’à ce qu’il soit payé, et peuvent être modifiés à la discrétion exclusive de la Société, conformément à la loi.
- Si vous avez besoin d’un aménagement raisonnable pendant le processus de demande, veuillez cliquer ici.
- IHG n’accepte pas les candidatures, demandes de renseignements ni CV/CV non sollicités provenant d’agences de recrutement ou de placement. Veuillez cliquer ici pour connaître notre politique d’agence.
- Si vous résidez ou postulez à un poste dans l’État de Washington, veuillez cliquer ici pour lire les avantages applicables.
