Learning and Development Manager

Create learning strategies, design training programs, and assess their effectiveness 

Initiate, coordinate, and deliver training programs, and follow up with participants 

Identify training needs through brainstorming sessions, employee requests, and guest feedback 

Monitor training attendance and enrollment, and assess the transfer of learning to operations 

Ensure training programs are aligned with the hotel's operations strategy 

Implement and maintain training checklists, and ensure training is consistently delivered 

Provide coaching and guidance to trainers and leaders, and support new hires 

Partner with industry associations, training companies, and academic councils 

Maintain accurate records of training activities and participant information 

Develop and manage a central resource library of training materials