Night Auditor (Front Desk Agent) - InterContinental San Francisco
Hotel Brand: InterContinental
Location: United States, California, San Francisco
Hotel: IC - San Francisco (SFOHB), 888 Howard Street, 94103
Job number: 166358
Hiring Salary: USD 36.06 - 38.75 Hourly
At InterContinental San Francisco, every guest deserves an exceptional experience—day or night. As a Night Auditor, you'll be the welcoming face of the hotel during overnight hours, ensuring smooth operations, outstanding guest service, and accurate daily financial reporting. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional hospitality, we'd love to meet you.
What You'll Do
- Welcome guests with warm, professional service and ensure seamless check-ins and check-outs.
- Respond to overnight guest requests, inquiries, and resolve concerns with confidence and care.
- Complete the nightly audit, balancing daily transactions and preparing reports accurately.
- Manage reservations, process payments, and identify opportunities to enhance the guest experience.
- Recognize and acknowledge IHG One Rewards members and returning guests.
- Maintain a safe, secure, and well-organized front desk throughout the night.
- Stay informed about hotel services, events, and local attractions to assist guests.
- Collaborate with other departments and support the team wherever needed.
Who We're Looking For
- Minimum of one year of previous front desk, guest services, or hospitality experience.
- Excellent communication and customer service skills.
- Strong attention to detail, organization, and problem-solving abilities.
- Comfortable using hotel systems and basic computer applications.
- Flexible to work overnight, weekends, and holidays.
- High school diploma or equivalent required; hospitality education is a plus.
- Ability to lift up to 50 lbs. and perform tasks that require standing, bending, and walking throughout the shift.
Why You'll Love Working with IHG Hotels & Resorts at InterContinental San Francisco
The hourly rate of pay for this role is $36.00 to $38.75.
We believe in taking care of our colleagues with competitive pay, outstanding benefits, and meaningful career opportunities. Eligible colleagues enjoy:
- FREE medical coverage and heavily subsidized dental, vision, and other insurance beginning the first of the month following your hire date.
- Complimentary chef-prepared meals in our Colleague Dining Room.
- Commuter Benefits Program with company-paid account administration fees to help reduce transportation costs.
- Exclusive IHG One Pass Travel Program, offering deeply discounted room rates at IHG hotels worldwide.
- 50% off food and beverage when traveling on eligible IHG One Pass rates.
- BenefitHub discounts with exclusive savings on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
- Two weeks of paid vacation during your first year, with increases to your accrual based on your years of service.
- Wellness and Sick Time accrued each pay period based on the number of hours you work.
- Eleven paid holidays each year.
- 401(k) retirement plan with company matching.
- Paid parental leave to support growing families.
- Training, development, and career advancement opportunities with one of the world's leading hospitality companies.
Who we are
Vous ne répondez pas tout à fait à toutes les exigences, mais croyez quand même que vous seriez le candidat idéal pour le poste ? Nous ne le saurons jamais à moins que vous n'ayez appuyé sur le bouton « Appliquer ». Commencez votre voyage avec nous dès aujourd'hui.
Informations importantes:
- La fourchette salariale indiquée est la plus basse à la plus élevée que nous croyons, de bonne foi, que nous paierions pour ce poste au moment de cette publication. Nous pourrions finalement payer plus ou moins que la fourchette affichée, et la fourchette pourrait être modifiée à l’avenir. Le niveau de rémunération d'un employé au sein de la grille salariale sera déterminé en fonction de plusieurs facteurs, notamment la formation pertinente, les qualifications, les certifications, l'expérience, les compétences, l'ancienneté, les destinations géographiques, le rendement, les horaires de travail, les exigences de voyage, les indicateurs de vente ou de revenus, et les besoins de l'entreprise ou de l'organisation.
- Aucun montant de rémunération n'est considéré comme un salaire ou une compensation tant qu'il n'est pas gagné, acquis et déterminable. Le montant et la disponibilité de toute prime, commission ou autre forme de compensation attribuable à un employé particulier demeurent à la seule discrétion de la Société, sauf et jusqu’à ce qu’il soit payé, et peuvent être modifiés à la discrétion exclusive de la Société, conformément à la loi.
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Hiring Salary: USD 36.06 - 38.75 Hourly
