People & Culture Director - Hotel Indigo Lower East Side

Bringing people together is what hospitality’s all about. And we’re looking for a Director of People & Culture who can promote a positive, inspiring and motivating culture at IHG, bringing the best out of every colleague so they’re empowered to deliver truly exceptional guest experiences.

People 

• Create programs to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey 
• Educate and train managers on P&C disciplines to foster productivity and enhance performance 
• Welcome and conduct new team member orientation  
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees 
• Ensure hiring standards and applicable laws and regulations are followed  
• Build great relations with outside contacts 

Financial 

• Help create and work within the P&C budget.   
• Monitor staffing and labor standards to manage costs 
• Mitigate financial risks associated with employee relations issues  
• Identify and analyze local compensation and benefits practices to ensure financial competitiveness 

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience 
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction 
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience. 

Responsible Business  

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community  
• Ensure compliance with relevant employment laws and hotel or company policies and procedures 
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programs 
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues 
• In a union environment, may manage labor relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation  
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

What we need from you:

• Bachelor’s degree / higher education qualification / equivalent   
• 4 years’ of related experience in HR 
• Some supervisory experience also preferred  
• Professional HR designation preferred
• Ability to maintain confidentiality to the extent possible in all HR-related matters  
• Must speak local language(s)  
• Other languages preferred 

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.

Salary Range: $110,000-120,000 USD

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.