Reservations Agent

Your day to day 

• Maintain professional grooming, follow hotel policy and brand standard 
• Look smart – wear your uniform with pride 
• May assist with other duties as assigned by management 
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

Guest Experience

• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Record and process reservations made by phone/ fax/ email
• Accept and follow up wait list reservations
• Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per guest requests via multi channels
• Promptly handle guest requests and coordinate with related departments to get things done
• Ensure individual/ company/ travel agent/ source/ group profiles are well updated
• Maintain knowledge of special rates/ offers/ promotions
• Be a friendly face and helping hand to our guests

Responsible Business 

• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Record and process reservations made by phone/ fax/ email
• Accept and follow up wait list reservations
• Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per guest requests via multi channels
• Promptly handle guest requests and coordinate with related departments to get things done
• Ensure individual/ company/ travel agent/ source/ group profiles are well updated
• Maintain knowledge of special rates/ offers/ promotions
• Be a friendly face and helping hand to our guests

Financial 

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques 
• Follow up pre-payment for advance purchase and Wholesales FIT bookings