Telephone Operator
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Kuwait, Kuwait City
Hotel: CP - Kuwait Al Thuraya City (KWIKF), Airport Road, 81006
Job number: 165337
•Answering incoming calls in a timely and professional manner.
•Directing calls to the appropriate department or guest room.
•Handling guest inquiries and providing accurate information about the hotel’s services and amenities.
•Assisting guests with making reservations, dining arrangements, and other services.
•Logging all wake-up call requests and performing wake-up call services.
•Recording and relaying messages accurately to the appropriate recipients.
•Managing emergency calls and following the hotel’s emergency procedures.
•Maintaining a log of all calls received and made for record-keeping and future reference.
•Providing concierge services such as restaurant recommendations and booking transportation.
•Maintaining an up-to-date knowledge of the hotel’s facilities, services, and local attractions.
•Ensuring all equipment and systems are functioning properly and reporting any technical issues.
•Assisting with guest complaints or issues, escalating to the appropriate manager when necessary.
•Following all company policies and procedures, ensuring uniform and personal appearance are clean and professional, and maintaining confidentiality of proprietary.
Vous ne répondez pas tout à fait à toutes les exigences, mais croyez quand même que vous seriez le candidat idéal pour le poste ? Nous ne le saurons jamais à moins que vous n'ayez appuyé sur le bouton « Appliquer ». Commencez votre voyage avec nous dès aujourd'hui.
