Bell Captain - Regent Kuala Lumpur (Pre-Opening)

Lead and manage the bell team, assigning tasks, providing guidance and ensuring every colleague performs their duties efficiently and professionally 

Train new bell colleagues on procedures, service standards and company policies, and conduct ongoing training and performance evaluations to maintain high service quality 

Lead by example, demonstrating a commitment to courtesy, discretion and excellence at every guest interaction 

Work closely with Front Office, Concierge, Housekeeping and other departments to ensure seamless guest service and address issues or requests promptly 

Monitor the resolution of issues and expenses related to operational supplies to ensure maximum effectiveness and efficiency 

Maintain proper inventory levels, managing the cost of supplies and labour 

Participate in the planning of departmental goals as they relate to the wider hotel strategy 

Greet and assist guests with their luggage, arrival and departure procedures, and any special requests, ensuring every interaction is handled with courtesy and efficiency 

Oversee bell desk operations, including luggage handling, room deliveries and transportation arrangements, in line with the hotel’s standards and policies 

Anticipate guest needs before they are voiced, creating a smooth, welcoming first and last impression 

Handle guest enquiries and requests promptly, with warmth, discretion and a high standard of service 

Contribute to overall guest satisfaction and enjoyment of their stay 

Promote efficient, eco-friendly operations within bell services, managing resources effectively and reducing waste 

Contribute to a positive and sustainable guest experience 

Comply with company policies and procedures, including safety and security measures 

Supervision and effective management of the bell team 

High standards of guest service and satisfaction 

Efficient, careful handling of luggage and guest requests 

Accurate and timely coordination with other departments 

Compliance with company policies and procedures 

Diploma, bachelor’s degree, vocational certificate or equivalent 

1 to 2 years’ experience in Front Office at a 5-star hotel or resort, preferably within luxury properties 

Strong interpersonal and communication skills 

Excellent organisational and multitasking abilities 

Familiarity with OPERA or other hotel systems 

Leadership skills and the ability to work as part of a team 

A genuine commitment to exceptional guest service 

Fluent English required; other languages an advantage