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宾客 服务 主管 Superviseur du service à la clientèle

Hotel Brand: InterContinental Hotels
Location: Mainland China, Shanxi, Taiyuan

Hotel: TYNHA - InterContinenal Taiyuan

Job number: HOTEL41496


About Us

负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务.

Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.

  • 进行有效的交接班简报工作,以明确酒店活动和运营要求
  • Conducts shift briefings to ensure hotel activities and operational requirements are known
  • 与上级领导和人力资源部一起进行人力规划和管理需求。
  • Works with Superior and Human Resources on manpower planning and management needs
  • 与上级领导和财务总监一起编制和管理部门预算。
  • Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

 




Your day to day

    • 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
    • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
    • 熟练使用微软办公软件和前台系统
    • Proficient in the use of Microsoft Office and Front Office System
    • 具有解决问题和组织能力
    • Problem solving and organizational abilities
    • 具有酒店行政管理,酒店管理或相关的大专学历或专业证书。
    • Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
    • 拥有2年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。
    • 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.




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