Front Desk Supervisor - Hotel Indigo Naperville Riverwalk

Merek Hotel: Hotel Indigo
Lokasi: Amerika Serikat, Illinois, Naperville

Hotel: IN - Naperville Riverwalk (CHINS), 120 Water Street, 60540

Job number: 166100

Hiring Salary: USD 26.00 - 26.00 Hourly

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About Us

Hotel Indigo Naperville Riverwalk embodies the area's rustic charm and artistic spirit. Boutique shops, cozy eateries, and local art with wood tones and antique touches showcase the historic neighborhood’s unique character.

Dive into 19th-century life at Naper Settlement, stroll along the stunning Riverwalk, and visit Dick Tracy's bronze statue, a tribute to Naperville’s past. Just steps from dozens of shops and restaurants, explore Downtown Naperville or immerse yourself in history at Naper Settlement.

Enjoy diverse dining at our six hotel restaurants. Stay active in our 24-hour fitness center, unwind in our luxurious spa, and sip handcrafted cocktails at Plank Bar and Kitchen. Host meetings and events in our versatile venues and enjoy free parking, free Wi-Fi, and group rates. At Hotel Indigo Naperville Riverwalk, history, art, and modern comfort come together for an unforgettable stay.

Essential Duties and Responsibilities

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Supervisor to take ownership of delivering exceptional first impressions – managing everything from registration and reservations.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes

● Engaging with guests to build personal relationships and remedy any complaints

● Conducting regular front office inspections to ensure we’re making the right first impression

● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk

● Training team members on PBX procedures and taking the lead during an emergency or crisis

● Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

What We need from you:

● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration

● 3 years of Front Office/Guest Service experience including management experience

● Must speak fluent English

● Other languages preferred

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

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Informasi penting:

Kisaran gaji yang tercantum adalah skala gaji terendah hingga tertinggi yang kami, dengan itikad baik, yakini akan kami bayarkan untuk peran ini pada saat postingan ini dibuat. Pada akhirnya kami mungkin membayar lebih atau kurang dari kisaran yang tercantum, dan kisaran tersebut dapat diubah di masa mendatang. Posisi gaji karyawan dalam rentang gaji akan didasarkan pada beberapa faktor, termasuk pendidikan yang relevan, kualifikasi, sertifikasi, pengalaman, keterampilan, senioritas, lokasi geografis, kinerja, shift, persyaratan perjalanan, metrik berbasis penjualan atau pendapatan, dan kebutuhan bisnis atau organisasi.
Tak ada jumlah gaji yang dianggap sebagai upah atau kompensasi sampai gaji tersebut diperoleh, menjadi hak milik, dan dapat ditentukan. Jumlah dan ketersediaan bonus, komisi, atau bentuk kompensasi lainnya yang dapat dialokasikan kepada karyawan tertentu tetap menjadi kebijakan Perusahaan kecuali dan sampai dibayarkan dan dapat dimodifikasi atas kebijakan Perusahaan, sesuai dengan hukum.
EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
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Hiring Salary: USD 26.00 - 26.00 Hourly

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Front Desk Supervisor - Hotel Indigo Naperville Riverwalk