礼宾 主管
Marchio dell'hotel: Crowne Plaza
Destinazioni: Cina, Pechino, Pechino
Hotel: 海淀区知春路106号, 北京市, Pechino, Pechino, Cina
Job number: A561276465
Stipendio di assunzione: 5500 - 6000
统筹管理酒店礼宾部日常运营，包括行李寄存与递送、宾客接送协调、票务及旅游咨询等服务；
指导并培训礼宾团队成员，确保服务标准统一、响应及时、客户体验优质；
处理宾客特殊需求及突发情况，协调前厅、客房、餐饮等部门提供高效协同支持；
维护重要宾客档案及服务偏好记录，提升个性化服务水平与客户忠诚度；
定期优化礼宾服务流程与话术，参与服务质量检查与改进计划。
高中及以上学历，旅游管理、酒店管理、会展经济与管理等相关专业优先；
具备3年以上高端酒店或国际品牌酒店礼宾岗位工作经验，其中至少1年团队带教或协助管理经验；
熟悉酒店运营流程及主流预订系统（如Opera），具备较强的多任务处理与应急协调能力；
普通话流利，具备良好的英语听说读写能力，能独立完成外籍宾客接待与书面沟通；
形象端正，服务意识强，具备出色的沟通表达、人际交往及抗压能力。
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
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Stipendio di assunzione: 5500 - 6000
