Experience Manager - Six Senses Zil Pasyon

As Experience Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.  

Sustainability, Wellness and Crafted Experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives. 

Duties and Responsibilities

• Focus on the rejuvenation of the Experiences department.  
• Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Focus and review regularly through my physical presence in the department, our rigorous adherence to LQA standards.
• Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
• Responsible for inspecting Experiences department on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.  
• Lead a team of engaged and experienced hosts to provide the Six Senses exceptional standards of service.
• Plan a robust business for the Experiences department.
• Responsible for monthly inventory.
• Follow pricing guidelines given set by the property.
• Thorough knowledge of all facilities and services offered by the property.
• Ensure of the updating guest history profile.
• Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.
• A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
• Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.  
• Work closely with marketing, sales and public relations in developing strategies and tactics which support revenue generation and profile-raising initiatives are undertaken as documented in the marketing plan.
• Ensure that all activities within the Experiences department are carried out ethically, honestly and within the parameters of local law.
• Revise and control department’s operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
• Ensure that forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.
• Minimize payroll costs by maximizing productivity and efficient scheduling of hosts.
• Prepare and submit legally required and confidential documentation related to the operation.
• Complete accurately all corporate reporting requirements for the role.
• Attend or conduct the designated meetings and briefings as instructed by my Manager.
• Perform any additional duties given to me by my manager.

People Management

• As Experiences Manager, I am responsible for the management and development of all hosts within the department through the provision of direction, delegation, interaction, encouragement and enthusiasm, discipline, training, performance evaluation and counselling to build a loyal, productive and effective team. I will ensure our hosts report for duty punctually, wearing the correct attire and deliver friendly, courteous, consistent and efficient service at all times.  
• Recruitment of the right people is intrinsic to delivering the Six Senses standard of service. I will work closely with Human Resources in identifying potential internal and external candidates
• I will identify high potential talent for development in the department and ensure that there are Individual Development Plans that are well executed.
• I will always behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines, and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.  

Responsible Business  

• All activities will be carried out ethically, honestly and within the parameters of local law. I will ensure a safe and secure environment for guests, hosts and property assets in compliance with property or owner’s policies and procedures and regulatory requirements. 
• I will maintain relations with outside contacts and drive host involvement in community organizations, activities and businesses.

Accountability  

• I am a personally involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the company’s prominent position within the market. 
• I possess a well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue and profit. I also have the ability to engage in a wide array of high-profile business and social community activities. 

Skills and Experience

To execute the position of Experiences Manager, I have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results:

• I possess a minimum of a Bachelor’s degree in Hospitality or Hotel Management or Business Administration and three years or more experience in a similar luxury hotel role plus multi-departmental experience.
• Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS and OPERA platforms and have knowledge on property and policies. 
• I have an excellent command of written and spoken English with some knowledge of the local language and customs.  
• I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.

The above is intended to provide an overview of the role and responsibilities for an Experience Manager at Six Senses Zil Pasyon It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Zil Pasyon is an equal opportunity employer. This policy applies to all terms and conditions of employment.