Bellperson _ Full Time

A Bellperson serves as one of the first and last points of contact for guests, delivering exceptional service that reflects the luxury standards of the hotel. This role is responsible for warmly greeting arriving guests, efficiently transporting luggage to and from guest rooms, and providing assistance with directions, amenities, and hotel services. Bellpersons create memorable first impressions through professionalism, attention to detail, and anticipatory service while ensuring guests feel welcomed, valued, and cared for throughout their stay. They also assist with guest requests, coordinate transportation needs, and maintain a strong knowledge of the property and local attractions to enhance the overall guest experience.

At InterContinental Hotels & Resorts^® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
  of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

FINANCIAL RETURNS

• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities. 

PEOPLE

• Promote team work and quality service through daily communications and coordination with other departments. 

GUEST EXPERIENCE

• Respond appropriately to guest complaints.  Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. 
• Promptly and safely transport luggage to and from guest rooms.  May secure, tag and store luggage at guest’s request.

RESPONSIBLE BUSINESS

• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

High School diploma or equivalent, plus some guest service experience or hotel experience preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects such as luggage
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.. 
• May be required to work nights, weekends, and/or holidays.

The hourly pay rate for this role is $10.00 an hour with the possibilities of gratuity. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.