Housekeeping Manager - voco Sharjah (Pre-Opening)

Ideally located in the heart of Sharjah, voco Sharjah offers easy access to Sharjah International Airport, SAIF Zone, and the city's key business and commercial districts. The hotel prime location provides convenient connectivity to Dubai, Ajman, and Sharjah's most popular attractions.

The hotel is perfectly positioned near some of Sharjah's most renowned educational and cultural institutions, including the University of Sharjah and the American University of Sharjah, making it an excellent choice for visiting academics, students, families, and corporate travelers. Guests are also within easy reach of University Hospital Sharjah, and the vibrant Aljada community.

Designed with voco's signature charm and thoughtful hospitality, the hotel features stylish guest rooms and suites, a fully equipped fitness centre, an inviting outdoor swimming pool, versatile meeting and event facilities, and a selection of dining experiences, including an all-day dining restaurant, cozy café, and lobby lounge. Whether the stay is for a short visit or an extended stay, voco Sharjah delivers a warm, trendy comfortable, and memorable experience.

• Lead the Housekeeping team to deliver exceptional cleanliness, presentation, and comfort across all guest rooms, public areas, and back-of-house spaces.

• Ensure the highest standards of housekeeping, laundry, and public area operations in line with IHG brand standards and Forbes service expectations.

• Drive guest satisfaction by promptly resolving concerns, managing special requests, and ensuring memorable guest experiences.

• Conduct regular inspections of guest rooms, suites, public areas, and laundry operations to maintain quality and consistency.

• Plan and oversee deep cleaning programmes, preventive maintenance coordination, and room readiness with the Engineering and Front Office teams.

• Manage departmental budgets, inventories, linen and guest supplies, while identifying opportunities to improve productivity and control costs.

• Lead, coach, and develop the Housekeeping team, creating a culture of accountability, engagement, and continuous improvement.

• Ensure compliance with health, safety, hygiene, environmental, and local regulatory requirements.

• Monitor departmental KPIs, labour productivity, and quality scores, implementing action plans to drive operational excellence.

• Collaborate with other departments to ensure seamless hotel operations and an outstanding guest journey.

• Support sustainability initiatives by promoting efficient use of resources and environmentally responsible housekeeping practices.

• Foster a positive and inclusive work environment while recognising and developing future talent within the department.

• Bachelor's degree or diploma in Hospitality Management, Hotel Management, or a related field is preferred.

• A minimum of 5 to 7 years of progressive housekeeping experience within the hospitality industry, including leadership experience in a similar role.

• Strong knowledge of housekeeping operations, laundry management, cleaning standards, and quality assurance.

• Proven ability to lead, coach, and develop high-performing teams.

• Strong organisational, planning, and problem-solving skills with the ability to manage multiple priorities.

• Experience managing departmental budgets, inventories, labour costs, and productivity.

• Excellent understanding of health, safety, hygiene, and environmental standards.

• Strong communication and interpersonal skills with a guest-focused approach.

• Experience working with hotel property management and housekeeping systems is an advantage.

• Fluent in English. Additional language skills are an advantage.