Assistant Housekeeping Manager - Hotel FT

Assist in managing the housekeeping operation and staff to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

At Holiday Inn^® we want our guests to relax and be themselves which means we need you to:

• Be you by being natural, professional and personable in the way you are with people

• Get ready by taking notice and using your knowledge so that you are prepared for anything

• Show you care by being thoughtful in the way you welcome and connect with guests

• Take action by showing initiative, taking ownership and going the extra mile

Financial Returns:

• Assist in managing inventory, inventory levels, and other expenses based on analysis of budgetary impact, demand, and other factors.
• Interact with outside contacts:
  • Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Guests – to ensure their total satisfaction
  • Other contacts as needed
• Assist in providing ongoing direction with training and coaching to all housekeeping employees.
• Assist with the hiring process, including candidate selection, interviewing, and hiring of housekeeping employees.
• Assist in leading team meetings to provide training around new procedures, policies, and areas of need, as well as pre-shift meetings to review information pertinent to the day’s activities.
• Promote teamwork and quality service through daily communication and coordination with other departments, including Front Office, Guest Relations, Maintenance, and Food and Beverage
• May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
• Monitor guest complaints and special requests, and ensure action is taken to achieve satisfaction.
• Assist in the day-to-day operation of the housekeeping department, including regularly directing and overseeing the work of two or more full-time housekeeping employees.
• Develop, communicate, and enforce department policies and procedures. 
• Plan, schedule, organize, and oversee work to ensure proper coverage, timely completion, and satisfactory performance.
• Schedule routine inspections of guest rooms and public areas, coach employees on deficiencies, and provide corrective action where appropriate. 
• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.

People:

• Interact with outside contacts:
  • Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Guests – to ensure their total satisfaction
  • Other contacts as needed
• Assist in providing ongoing direction with training and coaching to all housekeeping employees.
• Assist with the hiring process, including candidate selection, interviewing, and hiring of housekeeping employees.
• Assist in leading team meetings to provide training around new procedures, policies, and areas of need, as well as pre-shift meetings to review information pertinent to the day’s activities.

Promote teamwork and quality service through daily communication and coordination with other departments, including Front Office, Guest Relations, Maintenance, and Food and Beverage.

Guest Experience:

• May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
• Monitor guest complaints and special requests, and ensure action is taken to achieve satisfaction.

Responsible Business:

Assist the Director of Rooms in the housekeeping department in a full-service hotel, which may include; F&B outlets, high volume of catering and convention facilities, and a large number of VIP and key guests. 

High School Diploma or equivalent, plus management or supervisory experience and four years’ housekeeping/laundry experience, preferably in a hotel of similar size and complexity.  Some college preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training 
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often. 
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The hourly pay range for this role is $27.50 to $30.00. This range is only applicable for jobs to be performed in Torrance, CA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. 

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. 

You can apply for this role through the link below (or through internal career site if you are a current employee). 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.