F&B Captain at InterContinental Residences Dubai Business Bay

At InterContinental Residences Dubai Business Bay, we believe exceptional hospitality begins with exceptional people.

We are looking for an F&B Captain who brings confidence, warmth, and genuine passion for creating memorable dining experiences. Someone who understands that luxury is not simply about what we serve—it is how we welcome, anticipate, connect, and care for every guest.

This is an opportunity to join a distinctive residential luxury environment in the heart of Dubai, where thoughtful service and attention to detail define the experience.

This Is More Than a Service Role

At InterContinental Residences Dubai Business Bay, our guests expect more than a meal.

They expect to feel recognised.

They expect service that feels effortless.

They expect every detail to be thoughtfully considered.

As an F&B Captain, you will be at the heart of that experience.

You will lead service from the floor, support your colleagues, coordinate seamlessly with the kitchen and other departments, and ensure every guest interaction reflects the warmth, sophistication, and personalised service associated with InterContinental.

You will be a visible presence during service—someone who sets the tone, supports the team, and steps in whenever needed to ensure the guest experience remains exceptional.

Why This Role Matters

Great F&B experiences don't happen by accident.

They come from preparation, teamwork, attention to detail, and people who genuinely care.

As an F&B Captain, you will play an important role in translating our service standards into real guest experiences every day.

You will help create an environment where colleagues feel supported, service flows naturally, and guests feel genuinely welcomed.

Whether it is remembering a guest's preference, anticipating a request before it is made, supporting a busy service, or turning a small moment into a memorable one—you will help make the difference.

Lead the Experience

You will be more than a supervisor on the floor.

You will be a service leader.

From pre-shift briefings and outlet preparation to guest engagement and service recovery, you will help ensure every part of the operation works together.

You will set the example through your own service, support colleagues through busy periods, and maintain the standards that make the InterContinental experience distinctive.

Your leadership will be hands-on, visible, and personal.

What You'll Bring to the Table

Exceptional Service

Create warm, attentive, and personalised experiences that make guests feel valued.

Confident Leadership

Guide and support the team while maintaining a positive, professional atmosphere.

Operational Excellence

Keep service organised, efficient, and consistent from opening through closing.

Guest Connection

Build genuine relationships, understand preferences, and anticipate needs.

Attention to Detail

Ensure every table, interaction, order, and service moment reflects our standards.

Team Spirit

Work closely with colleagues across F&B and the wider hotel operation to deliver seamless service.

The Gig

Reporting to the F&B leadership team, the F&B Captain will support the daily operation of food and beverage services at InterContinental Residences Dubai Business Bay.

The Opportunity
Be part of a luxury residential hospitality environment where personalised service is at the centre of the guest experience.

The Strategy
Combine strong operational discipline with genuine hospitality to deliver consistently exceptional service.

The Impact
Create dining experiences that guests remember and help build a team culture where great service comes naturally.

Stay Human

Luxury hospitality is ultimately about people.

It is about the welcome at the door.

The smile that feels genuine.

The colleague who notices when someone needs help.

The recommendation that makes a guest's evening.

The small detail that shows we remembered.

At InterContinental, we call this Stay Human.

As an F&B Captain, you will bring that philosophy to life through every interaction—creating experiences that feel personal, thoughtful, and authentic.

Your Day-to-Day

No two shifts are exactly the same. You will move between leadership, guest engagement, service coordination, and operational support throughout the day.

Lead the Service

• Supervise F&B colleagues during daily service
• Allocate sections and responsibilities according to operational requirements
• Conduct and participate in pre-shift briefings
• Monitor service standards, pace, and guest engagement
• Provide real-time coaching and support to colleagues
• Lead by example and remain actively present on the floor
• Support new colleagues through training and on-the-job coaching

Create Memorable Guest Experiences

• Welcome guests warmly and professionally
• Engage with guests throughout their dining experience
• Anticipate needs and respond proactively to requests
• Recognise returning guests, VIPs, and special occasions
• Understand and communicate guest preferences
• Handle guest concerns with professionalism and empathy
• Support effective service recovery when required
• Follow up to ensure guest satisfaction

Own the Details

• Ensure tables and service areas are correctly prepared
• Check mise en place, menus, equipment, and presentation before service
• Maintain high standards throughout the operation
• Ensure orders are taken accurately and communicated clearly
• Monitor food and beverage delivery times
• Ensure correct presentation and sequence of service
• Maintain cleanliness and organisation throughout the outlet

Know Your Product

• Maintain strong knowledge of food and beverage offerings
• Understand ingredients, preparation methods, and allergens
• Make informed recommendations based on guest preferences
• Communicate daily promotions and special offerings
• Confidently answer guest questions about menu items
• Support responsible upselling and revenue opportunities

Connect the Operation

• Coordinate closely with Kitchen and Stewarding
• Communicate guest preferences and special requirements
• Work with Front Office and other departments when required
• Support VIP arrivals, celebrations, and special occasions
• Assist with events and residential activities
• Ensure effective shift handovers and communication

Protect Our Standards

• Follow food safety, hygiene, and HACCP procedures
• Maintain professional grooming and personal presentation
• Ensure service areas meet cleanliness standards
• Handle equipment and service items responsibly
• Report maintenance, safety, and operational issues
• Follow cash handling, billing, and POS procedures
• Support outlet controls and operational reporting

What Success Looks Like

You will know you're making an impact when:

• Guests receive consistently warm and personalised service
• The outlet operates smoothly, even during busy periods
• Colleagues feel supported and confident during service
• Service standards remain consistently high
• Guest requests are anticipated and handled efficiently
• Communication between F&B, Kitchen, and other departments is seamless
• The outlet remains clean, organised, and beautifully presented
• Guest feedback reflects genuine satisfaction
• You help create a positive and energetic team culture

Who This Role Is Perfect For

You are someone who:

• Naturally enjoys looking after people
• Is confident leading from the floor
• Has a genuine passion for hospitality
• Notices the small details others may miss
• Remains calm and professional during busy service
• Communicates clearly and confidently
• Enjoys coaching and supporting colleagues
• Understands that luxury service should feel effortless, not forced
• Takes ownership rather than waiting to be asked
• Brings positive energy to every shift

Most importantly, you understand that great hospitality is personal.

What We Need From You

Education

• Hospitality or Food & Beverage qualification preferred

Experience

• 2–4 years of experience in Food & Beverage operations
• Previous experience as an F&B Captain, Team Leader, Senior Waiter/Waitress, or similar role
• Experience in a luxury or upscale hotel, restaurant, or residential hospitality environment preferred
• Strong knowledge of food and beverage service
• Familiarity with POS systems and standard F&B operating procedures
• GCC/Dubai hospitality experience is an advantage

Personal Attributes

• Naturally guest-focused
• Confident and approachable
• Strong communication and interpersonal skills
• Positive, energetic, and professional
• Highly organised and reliable
• Detail-oriented
• Comfortable working under pressure
• Flexible and operationally hands-on
• A supportive team player
• Passionate about delivering exceptional service

Your Growth Matters

At InterContinental, we believe our people should have the opportunity to grow.

You will be supported through training, coaching, and development opportunities designed to help you build your skills and progress within hospitality.

Whether your ambition is to become an F&B Supervisor, Assistant Outlet Manager, or continue developing within the wider IHG family, we want to help you create a career—not simply find your next job.

What You Can Expect From Us

We give our people everything they need to succeed—from a competitive salary that rewards your hard work to a wide range of benefits designed to help you live your best work life.

These include a full uniform, generous room discounts, and world-class training programs.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We foster a culture of trust, support, and acceptance—welcoming different backgrounds, experiences, and perspectives.

At IHG, we give every member of our team the room they need to belong, grow, and make a difference.

We know that to work well, we need to feel well—both inside and outside of work. Through our myWellbeing framework, we're committed to supporting wellbeing across your health, lifestyle, and workplace.

Ready to Make Every Moment Matter?

If you don't meet every requirement but believe you bring the right energy, service mindset, and passion for people, we'd still love to hear from you.

Join InterContinental Residences Dubai Business Bay and become part of a team creating distinctive hospitality experiences in one of Dubai's most dynamic destinations.

Bring your personality.

Bring your passion.

Bring your sense of service.

We'll bring the opportunity.