Guest Service Supervisor宾客服务主管
Marca do hotel: InterContinental Hotels & Resorts
Locais: China, Yunnan, Lijiang
Hotel: 丽江, 丽江市, Lijiang, Yunnan, China
Job number: A561321674
Hiring Salary: 4000 - 5000
工作职责
· 进行有效的交接班简报工作，以明确酒店活动和运营要求
· 在当班期间监督前厅部运营情况，包括：
· 维护客户信息
· 维护当地活动的信息
· 统计入住情况
· 监督公共广播系统的使用
· 监督团组预订情况
· 协助解决严重投诉问题
· 在当班期间监督收银活动，包括：
· 现金处理和银行业务程序
· 处理非法支付情况
· 就信用政策和设备对员工进行指导
· 就现金安全程序对员工进行指导
· 实施应收帐款控制
· 准备财务报告
· 对收银系统实施监管
· 与上级领导和人力资源部一起进行人力规划和管理需求。
· 与上级领导和财务总监一起编制和管理部门预算。
责任范围
管理的员工
直接 行李领班，前台接待
主要绩效指标
· 完成分配给的工作的情况
决策职责(决策权)﹣
· 与前台相关的事宜
技能要求
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
熟练使用微软办公软件和前台系统
具有解决问题和组织能力
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
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Hiring Salary: 4000 - 5000
