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JOB OVERVIEW:

Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

DUTIES AND RESPONSIBILITIES:

· Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.

· Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

· Oversee cash handling and check/credit policies and procedures.

· Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.

· Conduct pre-shift meetings to inform staff of daily events. Review daily specials.

· Ensure side work duties are complete and tables are set before, during and after operating hours.

· Promote teamwork and quality service through daily communication and coordination with other departments.

· May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable.

· Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent and one year food service experience in a full service restaurant or similar setting. Some college or supervisory experience preferred.

This job requires ability to perform the following:

· Carrying or lifting items weighing up to 50 pounds

· Moving about the outlet(s)

· Handling food objects and products

· Bending, stooping, kneeling

Other:

· Communication skills are utilized a significant amount of time when interacting with customers and employees

· Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.

· Mathematical skills, including basic math, cash handling, are utilized frequently.

· Problem solving, reasoning, motivating, organizational and training abilities are used often.

· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

· May be required to work nights, weekends, and/or holidays.

Work Area: Assigned outlet and kitchen areas.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.