Konsiyerj
Otel Markası: InterContinental
Konumlar: Amerika Birleşik Devletleri, Kaliforniya, San Francisco
Hotel: IC - Mark Hopkins San Francisco (SFOHA), 999 California Street, 94108
Job number: 170833
Hiring Salary: USD 37.61 - 37.61 Hourly
At IHG we promise to give colleagues…
Room to Belong: Enable
Room to Grow: Enrich
Room to Make a Difference: Empower
The InterContinental creates exceptional experiences through our Brand Values by being:
Thoughtful
Cultured
Remarkable
We cultivate an engaging environment for our colleagues and guests by enlivening our IHG Core Values:
Do the right thing
Show we care
Aim higher
Celebrate difference
Work better together
About this position
We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction. This role provides personalized guest services and serves as a knowledgeable resource for hotel amenities, local attractions, dining, transportation, and entertainment. Makes reservations and arrangements based on guest preferences and resolves guest needs using judgment and service expertise. Handles non-routine guest requests independently and may coordinate with internal and external partners. Work requires sound judgment, service knowledge, and autonomy within established service standards.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
Building guest relationships through a swift, professional and highly personal service
Collect, provide and maintain comprehensive, updated In the Know knowledge to be prepared to meet guest requests and deliver superior service. These services could include: sporting events, places of interest, restaurants, theatre, transportation tickets, sightseeing tours, and any other information of interest.
Resolving guest issues and using their feedback to improve guest satisfaction
Delegating duties to your team while also setting exceptional standards
Ensuring every guest enjoys discretion, ethical behavior, privacy and confidentiality
Leading the way as a brand ambassador to promote the hotel’s other businesses
Assisting room operations by supporting, by not limited to: Front Desk, Bell Services, Housemen, IRD and Door Attendant duties during peak business periods to ensure seamless guest service, operational efficiency, and an exceptional guest experience.
What we need from you
Communication and customer service skills; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Strive for excellence in an eager and motivated manner
Excellent guest and community relations
A High School diploma / qualification. College and university degree would be a bonus
Experience in an upscale hotel / equivalent environment as a Concierge or related discipline
Fluent English, any additional languages would be great
Ability to carry or lift items weighing up to 50 pounds
May be required to work nights, weekends and/or holidays.
What you can expect from us
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Her bir şartı tam olarak karşılamıyor, ancak yine de iş için harika bir seçim olacağınıza mı inanıyorsunuz? 'Uygula' düğmesine basmadığınız sürece bunu asla bilemeyiz. Bizimle yolculuğunuza bugün başlayın.
Önemli bilgi:
- Listelenen maaş aralığı, bu ilanın yayınlandığı tarihte bu rol için ödeyeceğimize iyi niyetle inandığımız en düşük ila en yüksek maaş ölçeğidir. Nihayetinde belirtilen aralıktan daha fazla veya daha az ödeme yapabiliriz ve aralık gelecekte değiştirilebilir. Bir çalışanın ücret aralığı içindeki konumu, ilgili eğitim, nitelikler, sertifikalar, deneyim, beceriler, kıdem, coğrafi konum, performans, vardiya, seyahat gereksinimleri, satış veya gelire dayalı ölçütler ve iş veya kurumsal ihtiyaçlar dahil olmak üzere çeşitli faktörlere dayanacaktır.
- Kazanılana, hak edilene ve belirlenebilir olana kadar hiçbir ödeme miktarı ücret veya tazminat olarak kabul edilmez. Belirli bir çalışana tahsis edilebilecek herhangi bir ikramiye, komisyon veya diğer tazminat türlerinin miktarı ve mevcudiyeti, ödenmediği sürece ve ödenene kadar Şirketin takdirine bağlıdır ve Şirketin takdirine bağlı olarak yasalara uygun şekilde değiştirilebilir.
- EEO Is The Law - Eşit Fırsat İşveren Azınlıkları/kadınlar/Korumalı Gaziler/Engelliler/Cinsel Yönelim/Cinsiyet Kimliği hakkında daha fazla bilgi için buraya tıklayın.
- Başvuru sürecinde makul bir düzenlemeye ihtiyacınız varsa, lütfen buraya tıklayın.
- IHG, personel veya işe alım ajanslarından gelen başvuruları, soruları veya talep edilmemiş CV'leri/özgeçmişleri kabul etmez. Acente politikamız için lütfen buraya tıklayınız.
- Washington Eyaleti'nde ikamet ediyorsanız veya Washington Eyaleti'ndeki bir iş ilanına başvuruyorsanız, geçerli avantajlar hakkında bilgi edinmek için lütfen buraya tıklayın.
- Sadece San Francisco'daki görevler veya başvuru sahipleri için: San Francisco Adil Şans Yönetmeliği uyarınca, istihdam için yakalama ve mahkumiyet kayıtları olan nitelikli başvuru sahiplerini dikkate alacağız.
Hiring Salary: USD 37.61 - 37.61 Hourly
