Front Office Supervisor- Six Senses Zighy Bay

As Front Office Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities 
As Front Office Supervisor, I will assume full responsibility for the efficient operation in the following: 
•    Review arrivals and departures to plan for the next day’s activities.  Coordinate arrivals, departures and billing requirements. Block rooms for arrivals and ensures any discrepancies are resolved. 
•    Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups. 
•    Ensure rooms are checked prior to guest’s check-in to ensure they are clean, properly equipped and in a high standard of maintenance.  
•    Implement and maintain guest recognition program. 
•    Assist in scheduling, training and providing feedback to Front Office Receptionist. 
•    Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up. 
•    Ensure all equipment of the department is kept clean and in good working condition.
•    Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. 
•    Strictly adhere to LQA standards and guest comments.

Qualifications
To execute the position of Front Office Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

•    High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
•    Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings.
•    I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.

The above is intended to provide an overview of the role and responsibilities for a Front Office Supervisor at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.