Area Technology Manager – UK&I (Franchised)

Whether you’re starting out or stepping up, you’ll find support, purpose and the chance to grow through every challenge at IHG Hotels & Resorts.

We’re seeking an Area Technology Manager – UK&I (Franchised) to join our team in Windsor or Branston, UK. This is a field-based role and travel is business-dependent. 

This role acts as the primary technology business partner to franchised hotels across the UK & Ireland, working closely with owners, General Managers and internal stakeholders to drive hotel performance and guest satisfaction through technology.

It is a highly stakeholder-led role, focused on influencing adoption of IHG technology solutions, ensuring compliance with brand standards, and acting as the key intermediary between hotels and IHG’s technology organisation.

Key responsibilities

• Partnering with divisional leadership, hotel General Managers, and owners
• Acting as the primary liaison between hotels and IHG technology teams
• Driving adoption of IHG technology standards and solutions
• Supporting new hotel openings and conversions from a technology perspective
• Ensuring systems, security, and technology compliance across hotels
• Identifying opportunities to improve operational performance through technology
• Influencing and supporting hotel stakeholders in technology decision-making
• Leading and engaging the Hotel IT Manager community (indirectly)
• Supporting rollout and engagement of new technology initiatives
• Building strong relationships across owners, franchisees, and internal teams

This role has a direct impact on hotel performance, guest satisfaction, and successful deployment of technology across approximately 350+ franchised hotels in the UK & Ireland. 

What we’re looking for

• 5+ years’ experience in technology management or IT-related roles 
• Strong stakeholder management and influencing skills
• Ability to translate technical concepts into non-technical language
• Experience working in multi-site environments (hospitality, travel, retail or similar) 
• Strong communication and relationship-building capability
• Broad understanding of IT infrastructure and systems (e.g. networks, security, Microsoft technologies) 
• Knowledge of hotel systems (e.g. PMS, POS, Wi-Fi, in-room technology) 
• Experience within hospitality and/or franchise business models (highly desirable) 
• Proactive, engaging personality with ability to influence without authority
• Flexibility to travel extensively and work in a dynamic environment

What we offer

We provide a wide range of benefits designed to help you live your best work life. Including:

• Travel benefits that include discounted room rates and food & beverage
• Recharge Days
• Volunteering Days