Director of Banquet Operations - Regent Kuala Lumpur (Pre-Opening)
WHAT’S THE JOB?
At Regent Kuala Lumpur, we want to elevate our guests above the noise, this can only be achieved if we thoughtfully manage and connect the service processes. Every role here plays a part in that promise, bringing care and poise to the guest journey, whether guests see it directly or feel it in the quality of their stay.
The Director of Banquet Operations leads Regent Kuala Lumpur's entire banquet and events operation — every meeting, conference, wedding, and special occasion — setting the standard for flawless execution from first enquiry to final farewell. This role blends strategic oversight with hands-on leadership, ensuring every Banquet Event Order is delivered with the precision and poise that defines the Regent experience.
YOUR DAY TO DAY
People
Lead, coach, and motivate the Banquet team to achieve operational excellence
Develop staffing schedules according to business volume and forecasted events
Conduct regular training sessions on service standards, grooming, safety, and brand standards
Conduct performance evaluations and support succession planning within the department
Foster a positive, engaged work environment
Collaborate closely with Sales, Events, Culinary, Stewarding, Engineering, Housekeeping, and Security departments
Financial
Manage labour costs, operating expenses, and departmental budgets
Control banquet beverage and operating supply costs
Ensure efficient use of manpower and resources while maintaining service standards
Drive revenue optimisation through upselling opportunities and operational efficiencies
Guest Experience
Maintain the highest levels of guest satisfaction across all events
Meet with event organisers and VIP guests to ensure expectations are met
Handle guest feedback and complaints professionally and effectively
Drive continuous improvement initiatives to enhance banquet service quality
Attend event planning meetings, ensuring all operational requirements are communicated effectively
Support site inspections and client visits as required
Responsible Business
Oversee the daily operation of all banquet functions, meetings, conferences, weddings, and special events
Ensure event setups comply with Banquet Event Orders (BEOs), Regent standards, and guest requirements
Conduct pre-function briefings and post-event reviews with the team
Ensure proper maintenance and inventory control of banquet equipment, furniture, linens, and operating supplies
Ensure compliance with food safety, hygiene, occupational health, and fire safety standards
Maintain banquet areas in a clean, safe, and organised condition, ensuring team members understand emergency procedures
Accountabilities
Full leadership of the Banquet Operations department and team
Achievement of banquet revenue targets and labour cost efficiency against budget
Consistent BEO execution accuracy and guest/event planner satisfaction scores
Full compliance with health, safety, and hygiene standards across all banquet operations
WHAT WE NEED FROM YOU
To thrive in this role and bring poise and precision to the guest journey, you'll need:
Bachelor's degree or diploma in Hospitality Management, Hotel Management, or a related field
Minimum 6–8 years' experience in banquet or events operations, including at least 3 years in a leadership role, ideally within luxury or upscale hospitality
Strong knowledge of banquet service, conference operations, and event management
Strong financial acumen and cost-control capabilities
Fluent English required; other languages an advantage
HOW DO I DELIVER THIS?
At Regent Kuala Lumpur, we want you to be your best every day. You can show this by delivering our Regent Service Style and living our Regent People Attributes, bringing calm, care and poise to every guest journey.
REGENT BRAND SERVICE STYLE
Delivering a harmonious flow – At Regent, we deliver an uninterrupted flow of tranquillity to our guests throughout their journey. We do this by removing tension and friction, creating a sense of total serenity.
Acting with thoughtful kindness - At Regent, we're gracious hosts — considerate, generous, kind and above all thoughtful. We do things without being asked. Our service comes from the heart, and our instinctive warmth always shines through.
Curating decadent moments - At Regent, we create moments of awe — whether large or small, these touches of discreet opulence inspire and delight. We do this through our knowhow, as real connoisseurs, and through our knowledge of guests, as real people.
REGENT PEOPLE ATTRIBUTES
Anticipative - Think on your feet. Use initiative & intuition. Work in a harmonious flow.
Discreet and Detailed - Strong attention to detail. Act on knowledge to provide personalised and meaningful moments. Respectful of privacy and boundaries.
Thoughtful and Kind - Genuine and warm. Service from the heart.
Quietly Proud - Humble service. Proud of Regent’s heritage. Self-assured but never arrogant. Committed & dedicated.
Elegant and Engaging - Well mannered. Sense of charm and style. Understanding & sensitive.
لا تستوفي جميع المتطلبات تمامًا، ولكنك لا تزال تعتقد أنك ستكون مناسبًا تمامًا للوظيفة؟ لن نعرف أبدًا ما لم تضغط على زر "تطبيق". ابدأ رحلتك معنا اليوم.
