Front Office Agent-Kimpton Vividora Barcelona

What’s the job?

As Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. 

Reports to the Front Office Supervisor.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience! 

• Support the Front Office Supervisors in all required tasks. 

• Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone. 

• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. 

• Handle cash and credit transactions. 

• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. 

• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns. 

• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. 

• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed. 

• Take pride in your appearance and place as a brand ambassador. 

• Always know what events and activities are on the day’s schedule. 

What we need from you

• Bachelor’s degree in hospitality or related field.

• 2+ years’ experience working in the Front Office department.

• Must be fluent in local language and English, additional languages will be highly valuable. 

• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

• Opera PMS knowledge will be highly valuable.

What to expect from us

• Discounted international room rates. 

• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG’s training tool. 
• Uniform and laundry service. 

• Meals whilst on duty. 

• Private health insurance discount. 

• Kimpton Benefits: our platform with exclusive discounts for employees.

• Cool work environment and lots of fun! ??