Food & Beverage Hostess - Six Senses Zighy Bay

As F&B Hostess, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.  

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities  
As F&B Hostess, I will assume full responsibility for the efficient operation in the following:  

•  Greet guests on arrival and conduct welcome and check-in procedures in an efficient and friendly manner, using guest name whenever possible.
• Answer outlet telephone courteously and efficiently as specified in departments standards.  
• Escort guest to the table and assist in seating and present the menu.  
• Ensure that you serve all the guest face towel.  
• Assist in the control of their outlet operational budget, ensuring that all costs are strictly controlled maximizing profitability.  
• Inspect condition and cleanliness of menus and wine list, ensure designated amounts are available, and update menus or wine lists as changes occur.  
• Work with an empathetic attitude and if there is any problem which cannot be handled, must contact supervisor.  
• Ensure that all guests are greeted courteously and attentively in the working area.  
• Attend regular meeting and briefing to keep informed of policies and procedures, special events, further improvement plans and guest comments.  
• Ensure the prompt and efficient service required by standards.  
• Take order from any food & beverage outlet menus.  
• Ensure all mis-en-place for restaurant service is correctly prepared prior to opening hour of service.  
• Follow the leadership of the captain or supervisor on shift.  
• Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.  
• Have good knowledge of all F&B outlets opening hours.  
• Recommend and promote items as directed by supervisor.  
• Report any maintenances faults following the required steps.  
• Knowledge on menu prices and suggesting upselling when necessary.  
• Ascertains guest satisfaction and ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.  
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upsell all property facilities and activities.
• Attend meetings and training as required.
• Knowledge and strict adherence to LQA standards.
• Perform any additional tasks given to me by supervisor/management. 

Qualifications 
To execute the position of F&B Hostess, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

•  High school diploma or equivalent and at least 1-3 years restaurant experience in a full-service outlet or similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred. 
•  Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. 
• I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.

The above is intended to provide an overview of the role and responsibilities for a F&B Hostess at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.